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Price from £2,465pp
VISITING: Finland BROCHURE CODE: 5046
All prices include: flights, transfers, accommodation, guided activities, meals and cold weather clothing; all as listed.
Turn your Christmas or New Year into an adventure of a lifetime as you take part in an incredible five-day dog sledding journey through the wilds of Finnish Lapland. You and a small group of like-minded travellers will travel into the Pallas-Ylläs National Park, spending your nights in wonderfully remote cabins and experiencing the Arctic at its rugged best.

What's included?

  • Flights: return direct flights from London to Kittilä. Flight routes are subject to change
  • Transfers: return airport transfers are included
  • Accommodation: 3 nights safari house or hotel accommodation and 4 nights in wilderness cabin accommodation (all accommodation is on a shared basis)
  • Activities: 5-day husky safari with own team of dogs
  • Meals: 7 breakfasts, 6 lunches, 7 dinners
  • Cold weather clothing for the duration of your stay
  • Fully qualified wilderness guides and instructors
  • Dedicated Artisan Travel Company representative at Harriniva

Imagine spending the festive period driving your own team of huskies through the wilds of Lapland, travelling to wonderfully-remote wilderness cabins where, if conditions are favourable, you could see the Northern Lights. Whether you choose to travel over Christmas or New Year, this is sure to be a holiday you will cherish forever.

You’ll begin your adventure at the Arctic Sled Dog Centre at the renowned Harriniva Wilderness Hotel. Here, you’ll meet your team of four to six dogs and your guide will teach you the best practices to use when out on the trail. It won’t be long until you are working as a musher with your own dog sled so teamwork between you and your dogs is essential. Don’t worry though, these amazing working animals quickly understand what you want them to do.

Once you have been introduced to your team for the week it is time to set off into the incredible Pallas-Ylläs National Park, which is said to have the cleanest air in Europe. You can be the judge of that as you speed into the untouched wilderness, passing snowy forests and travelling across frozen lakes.

You will usually cover daily distances of 25 to 40km, depending on the group’s ability and weather conditions. Over the next five days, you will really get to know your dogs and see some of the best of the Arctic surroundings.

At the end of your holiday, you can choose to enjoy a unique night in either a snow room at Torassieppi Winter Village or in an Aurora Dome, see the 'Personalise' section of the holiday page for details.

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Key facts

Duration: 7 nights
Pace: Active
Suitable for: Ages 18+ with a good level of physical fitness. See our terms for further information.
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  • Upon arrival at the airport, you will be transferred to your shared accommodation for your first night ahead of your dog sledding adventure. Where you stay depends on availability but it could be at any of the Pietikäinen family’s three hotels or a safari house located near the Harriniva Wilderness Hotel (max distance of around 5km). If you are staying in one of the hotels then you will enjoy your evening meal there, if you are staying in one of the safari houses the hotel will provide a minibus to take you to and from dinner. You will be provided will full information regarding your accommodation for the first and final nights of your stay upon arrival.  If you would like to upgrade to a private en-suite hotel room for the start and end of your stay then please ask our Artisan Travel Experts for a quotation.

    For an extra special start or end to your holiday, it is possible to upgrade to an Aurora Dome or a night in the Torassieppi Winter Village. Please see the 'Personalise' section for more details.

    Included Meals:  Dinner
  • Fill up on breakfast because today your dog sledding adventure begins. You will meet with your small group and guide who will accompany you for the safari for a full safety briefing and instructions before you’re introduced to your team of loyal dogs.

    You will help pack the sleds and equipment and then it’s time to follow your guide into the wilderness. With your dogs leading the way, you will travel through snow-capped forests, across frozen lakes and along some of the most pristine environments in Europe. Though there is much to see, there will also be times when you will need to concentrate on the task at hand, such as maintaining the speed on downhill sections and technical areas as well as aiding the dogs as you travel uphill.

    Depending on weather conditions and terrain, you can cover up to 40km per day, enjoying the surroundings with only the sound of the pattering of paws on the snow. This is a hands-on and authentic holiday where you will take responsibility for your dogs on the trail, feeding and giving them water when needed and generally looking after them. There will also be camp duties such as preparing food, carrying water, chopping wood and setting up the dogs’ resting area. This all really adds to the atmosphere of the trip and helps strengthen the bond between you, your team of dogs and your fellow like-minded travellers.

    Your accommodation on the trails will be in simple yet cosy wilderness cabins. The facilities differ depending on which cabin you reach but all will be dormitory style and normally, a traditional Finnish sauna is available. Some cabins are not always equipped with showers, indoor toilets or electricity, but you’ll have all the facilities you need in this pristine environment. Another benefit of these remote locations is the complete lack of light pollution, giving you a great chance of seeing the Northern Lights. The guide will cook dinner over an open fire each evening as you discuss the stories of the day.

    This trip is all about getting back to nature and gaining an authentic and unique insight into this stunning part of the world. Along the way, you’ll celebrate either Christmas or New Year (depending on your departure date) for an unforgettable and almost indescribable way to spend the festive period.

    Please note: physical fitness required for this holiday

    To fully enjoy this holiday you do need a good level of physical fitness. Temperatures can be anywhere between -5ºC to even -45ºC but the thermal clothing you are provided will keep you toasty warm whatever the conditions. You will spend long parts of your day standing on the runners of the sledge for a few hours at a time but when required you may also be needed to walk/ jog behind the sledge for a short period and help the dogs push the sledge up any short hills (which are few and far between in this part of the world). Anyone with any recent injuries or longer-term medical conditions who would like to discuss the level of physical activity required are more than welcome to speak to one of our Artisan Travel Experts all of whom have all been lucky enough to take part in husky safaris of varying lengths (and are all manner of ages and levels of fitness too!).

    Included Meals:  Breakfast, Lunch, Dinner
  • Today is your final mush as you make your way back to the hotel. It will understandably be sad to part with your loyal husky team but a hot shower will be a real comfort after five days in the wild. Again you could be housed in any of the families hotels or safari cabins with the same arrangements made as your arrival night for evening meals.

    Included Meals:  Breakfast, Lunch, Dinner
  • We have left your final day in Harriniva free for you to enjoy however you please. There are an array of additional winter activities on offer such as snowshoeing and snowmobiling (payable locally) if you would like to complete your Arctic stay. Or you could simply unwind and enjoy your surroundings. If you are interested in upgrading the final night of your holiday to either a dome or a night in snow igloo in Torassieppi Winter Village please see the 'Personalise' section for more details or speak to one of our travel experts.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today you will be transferred back to the airport for your return flights home.

    Included Meals:  Breakfast

Included in price

Harriniva Wilderness Hotel

Nights: 1,6-7

Ideally located in the north-west corner of Finland, high above the Arctic Circle and in the very heart of the Aurora Zone, Harriniva Wilderness Hotel serves as a perfect base for your adventure holiday.

Owned and run by the Pietikäinen family, the hotel has developed a growing reputation for its warm ambience and the large range of enjoyable activities on offer.

Hotel facilities

The hotel has a range of facilities that have been designed to make your stay here as enjoyable as possible.

  • There is free Wi-Fi throughout for guest use, in our experience, we have found it works best in the main reception and dining area
  • The hotel restaurant consists of three separate dining areas. The meals are served in a buffet style with two or three choices for each course. The food here is hearty and wholesome
  • The hotel also has a pub serving a range of beers, wines and spirits - this is the perfect place to unwind and relax with your fellow guests in the evening
  • Tea and coffee are available throughout the day at reception, but it is not free of charge, so we would recommend taking a travel kettle if this is of particular importance to you
  • In the main reception area of the hotel, you will find a small gift shop selling a range of postcards, soft toys and handcrafted products. There is also a selection of snacks that can be purchased
  • A sauna is available for guest use with separate facilities for men and women. This is free of charge and is heated every evening for around three hours
  • The hotel also has an Aurora Wellness Centre (situated a short walk away on the riverbank), where you can enjoy a range of therapies such as facials or massages. A real treat after a day of sapping up the pristine wilderness! During peak periods, we would strongly recommend booking therapies in advance through reception (all payable locally)
  • Snowshoes and cross-country skis are available to hire for a small charge and there are marked trails surrounding the hotel for those with some experience. For those interested in downhill skiing, the reception will be able to arrange a taxi to the nearby ski resort of Olos (payable locally).

Room types

Double/twin rooms: Harriniva has 64 guest bedrooms which consist of twin or double rooms. Triple rooms are also available on request. Decorated in traditional Scandinavian style, all rooms have an en-suite shower room and a hairdryer.

Safari House: For those travelling on our longer husky or snowmobile experiences, your nights before and after setting out on your adventure you will stay either at one of the Pietikäinen family’s three hotels (in a shared room) or a safari house located near the Harriniva Wilderness Hotel (max distance of around 5km). If you are staying in one of the hotels then you will enjoy your evening meal in that hotel restaurant, if you are staying in one of the safari houses the hotel will provide a minibus to take you to dinner. You will be provided will full information regarding your accommodation for the first and final nights of your stay upon arrival.  If you would like to upgrade to a private en-suite hotel room for the start and end of your stay then please ask our Travel Experts for a quotation. If you are staying in one of the Safari Houses then each has sleeping facilities, a shower room, toilet, hairdryer and a sauna.

Wilderness plus rooms: These recently renovated rooms include double/twin beds and an unfolding sofa suitable for 1 adult or 2 children. Decorated in traditional Scandinavian style, all rooms have an en-suite shower room and a hairdryer, as well as a small seating area


Image Credits: Matt Robinson, Emmi Kähkönen, Harriniva Hotels & Safaris 

Wilderness Cabins

Nights: 2-5

Wilderness cabin accommodation is reserved for those people enjoying overnight safaris. There can surely be few better forms of escape from the everyday stresses (which could include laptops, mobiles and your day job) than a night in one of these cabins. Their isolation also means that the views of the night sky are incredible.

The Northern Lights could well pay you a visit should conditions be right and, if the sky is clear, you will never forget the sight of the galaxy overhead.

The title is fairly self-explanatory as the cabins are located in the wilds. The cabins that you visit are determined by the conditions of the trails you are using. They are varied in their set up but all offer the same incredible experience of complete silence in the evening (not guaranteed if you are dog sledding as the huskies do like a howl now and then!).

Some of the cabins are more basic than others, as some have no electricity or running water. Everyone will join the guide to help set up camp by collecting wood and water if needed. Participating enhances the wilderness experience.

Once the fire is lit, the food is cooked. The guides prepare your meals over an open fire and our guests always provide exceptional feedback on the meals that the guides rustle up.

Should you have specific dietary requirements, please mention these at the time of booking.

There are no showers or bathroom facilities in the cabins but this is all part of the adventure. Scandinavia is renowned for its saunas and the wilderness cabins are no exception. Once heated, you can steam clean in the sauna. The toilet facilities are normally a short walk from the cabin and are compostable. We certainly recommend a head torch for any ventures to the toilet during the night!

In most cases, the sleeping arrangements are dormitory style. You will be given your own arctic-grade sleeping bag in which to sleep and, combined with your thermals and the open fire, this should keep you lovely and warm.

You will carry with you all that you need for any stay in the cabins, so luggage is typically restricted to the essentials. Your main bag will be securely stored back at the hotel and a safe is provided for your valuables.

There is something so refreshing about realising that you can strip back your belongings and enjoy such a simple but satisfying experience.

Depending on the weather conditions you might spend the nights in cosy and warm basecamp tents at one of the wilderness camps.


Image Credits: Antti Pietikainen

Other options

Torassieppi Winter Village

Located on the edge of Pallas Ylläs National Park, Torassieppi Winter Village is a marvellous construction of ice and snow, which is built anew each season. The winter village is surrounded by a picturesque backdrop of forested-fells and frozen lakes.

It is located next to Torassieppi Reindeer Farm, where you will enjoy breakfast following your night in a cold room.

The Winter Village is an exhilarating and unique place to spend the night.

Hotel facilities

  • The Winter Village consists of approximately ten cold bedrooms where guests sleep;
  • There are also further ice and snow constructions for you to explore including a snow chapel and an ice restaurant;
  • Whilst you will sleep in the cold room, breakfast will be enjoyed in the warm building of Torassieppi Reindeer Farm. Here you will be served a hearty buffet breakfast. Torassieppi aims to use as much locally sourced and organic food as possible;
  • You will also have access to the warming sauna;
  • There is free Wi-Fi available throughout the main restaurant building.

Guest bedroom types

Snow rooms

Torassieppi has approximately ten snow rooms which are constructed anew each year inside large snow igloos. Beds are made of snow and ice, which are covered with a mattress and plenty of reindeer skins (both wonderful insulators). You will be kitted out with an Arctic grade sleeping bag and so you should stay warm. The indoor temperature of around -5°C is fairly consistent no matter what the weather is doing outside. 

Please note: prices are based on you spending the first or last night of your holiday in this unique accommodation and not keeping your original accommodation. If you would like to do this on any other night during your holiday you will need to keep your accommodation and supplements will apply.


 Image credits: Antti Pietikäinen, Matt Robinson, Credit Emmi KäHköNen, Harriniva Hotel And Safaris

Hotel Jeris

Hotel Jeris occupies an enviable location which is 20 kilometres from the nearest village and is located directly on the shores of Lake Jerisjärvi. It is this remote position that makes the hotel an enchanting forest retreat, with the amazing backdrops of the forested fells and frozen water.

The hotel is owned and run by the Pietikäinen family, who also manage the neighbouring sister hotels of Harriniva, Kittila, and Torassieppi.

Their hotels are some of our most popular accommodation options in Finland, having received high praise for their knowledgeable guides and exciting activity options.

The hotel consists of a central building and 32 winter cottages in the adjacent forest.

Hotel facilities

  • Your meals will be served in the hotel restaurant, which offers a rustic menu of traditional and local Finnish dishes. Meals are served buffet style with one or two options for each course. Guests can enjoy local delicacies, such as salmon and reindeer. The hearty food here is ideal for setting you up for your adventures in the snow.
  • There is a small lounge area where guests can relax in the evening and take advantage of the hotel's free Wi-Fi. Tea and coffee are also available for guests at reception (payable locally). If staying in one of the hotel bedrooms, we would advise taking a travel kettle.
  • The Arctic Elements Lakeside Spa is a very popular feature and can be found on the lakeshore, a short walk from the main hotel building. Renovated for winter 2019/20 and the first of its kind in Finland, the spa has strong eco-credentials thanks to using entirely renewable electricity and geothermal heating generated from the Jerisjärvi lake. There are four saunas, each meticulously designed to incorporate the four elements; earth, air, fire and water and named after Finnish gods and goddesses. There are four saunas, each representing one of the four elements; earth, air, fire and water. A special fifth Northern Lights sauna is also available as an upgrade option. For those who wish to experience a Finnish tradition, there is also an ice pool to take a dip in following the sauna (you do need to be in good physical shape). Guests staying in either the cabins or the hotel rooms normally have one spa entry per holiday included. If you wish to visit more than once then this can be arranged and paid for locally with reception.
  • A small selection of souvenirs is available for guests to purchase (including postcards and local handicrafts and snacks) in the reception area.

Guest bedroom types

Double/twin rooms: In the main hotel building at Jeris there are 27 comfortable traditional bedrooms. All guest bedrooms have an en-suite shower room, a drying cupboard and a television. 

Please note: A limited amount of hairdryers are available from reception.


 Image credits: Emmi Kähkönen - Harriniva Hotel and Safaris

Special Nights

Night in an Aurora Dome

From: £142pp

The remarkable Aurora Domes are situated at Torassieppi and Jeris offer a fantastic experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

The Domes are equipped with a double bed and a wood burning stove to keep you nice and warm. The toilet, shower and sauna facilities are located a short walk away (approximately 50 -100m).

Transfers and breakfast are included. For December dates at Torassieppi, you will have dinner at your hotel, prior to transferring to your dome at approximately 8:30/9:00 pm; from early January onwards, you will check-in at approximately 4 pm and have dinner at Torassieppi. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact one of our team for a quote.

Available: Monday - Sunday


Credit: Harriniva Hotel And Safaris

Overnight at Torassieppi Winter Village

From: £84pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow but your thick sleeping bags will ensure a warm night.

Transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8:30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact us for a quotation.

Available: Monday to Sunday at 8.30/9pm


Image credit: Antti Pietikäinen

Personalise this tour


Our pick

Night in an Aurora Dome

From £142pp

The remarkable Aurora Domes are situated at Torassieppi and Jeris offer a fantastic experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

The Domes are equipped with a double bed and a wood burning stove to keep you nice and warm. The toilet, shower and sauna facilities are located a short walk away (approximately 50 -100m).

Transfers and breakfast are included. For December dates at Torassieppi, you will have dinner at your hotel, prior to transferring to your dome at approximately 8:30/9:00 pm; from early January onwards, you will check-in at approximately 4 pm and have dinner at Torassieppi. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact one of our team for a quote.

Available: Monday - Sunday


Credit: Harriniva Hotel And Safaris

Other options

Activities

Snow Train

From: £67pp

Step inside the cosy Snow Train carriage for an Aurora hunt into the wilderness.

Pulled along by your expert guide on a snowmobile, the Snow Train has been cunningly designed with an all-Perspex exterior to give you constant views of the night sky. As you journey further into the darkness, keep your eye out for a potential display.

Read more about this activity

You’ll also stop in a prime location to enjoy hot drinks and continue your search. Your location will be chosen based on the local weather and Aurora forecast for the evening, giving you the best possible chance of ticking the Northern Lights off your bucket list.

Duration: 1-2 hours

Available: Friday

Special Nights

Overnight at Torassieppi Winter Village

From: £84pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow but your thick sleeping bags will ensure a warm night.

Transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8:30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact us for a quotation.

Available: Monday to Sunday at 8.30/9pm


Image credit: Antti Pietikäinen

We include more, no hidden costs

On each of our holidays you will see a clear outline of exactly what's included in the price of your holiday. We never use 'headline' or 'lead-in' prices like so many tour operators, as we prefer to include as much as we can, rather than see our clients incur considerable additional costs in our destinations.
Price guarantee
Dates
Sun 22 Dec 2019
to Sun 29 Dec 2019
Book
Adults£ 2,465
Sun 29 Dec 2019
to Sun 05 Jan 2020
Book
Adults£ 2,465

Next season’s pre-sale dates and prices

Dates
Sun 20 Dec 2020
to Sun 27 Dec 2020
Enquire
Adults£ 2,640
Sun 27 Dec 2020
to Sun 03 Jan 2021
Enquire
Adults£ 2,640

For our full booking terms and conditions please click here

The Specifics

Holiday group size (approximate)

Approximately 4 to 7 people

Group Size

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

Minimum Numbers Required For A Holiday To Operate

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions. 

Minimum and maximum age

If a specific minimum age applies to this holiday, it can be found in the Key Facts box on the holiday Overview page.

Unless otherwise stated in the in the Key Facts box on the holiday Overview page, the minimum age for participation in an Artisan holiday is typically 8 years old (there may be younger children in some destinations who have booked with other companies). If an adult-only environment is important to you, then please contact our Travel Experts and they will advise on the best dates and destinations for you. If you are looking for a holiday designed specifically for families then please see our sister company www.activitiesabroad.com

Itinerary amendments

The order of activities is always subject to change and guests will be provided with their final itinerary upon arrival. The trip dossier is standard to the holiday and does not account for any amends, additions or personalisation to an itinerary. Clients should refer to their booking documents for this information.

Medical History and Advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

Insurance

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

The UK Foreign Office Advice

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

The Foreign and Commonwealth Office Advice

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/                                                   

New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/                                                 

Canadian Consular Affairs Bureau http://voyage.gc.ca/                                                                                                     

The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Booking activities locally

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern.

In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

Brexit information for British Passport holders

We have no reason to believe that our holidays will be impacted after Brexit and so it is business as usual for us. The European Commission has stated that no aircraft will be grounded, even if no deal is reached between the EU and the UK.

However, the Foreign Office are advising people take the following steps so please review this information and take any necessary action.   

The relevant points include:

  • check your passport
  • get travel insurance which covers your healthcare

If the UK leaves the EU with no deal, the rules for travel to most countries in Europe will change. If your adult passport was issued over 9 years ago, you may be affected. You should use this tool to check your passport is still valid for your trip before booking travel.

Adult and child passports should have at least 6 months’ validity remaining on your date of travel. If you renewed your passport early, extra months would have been added to your new passport. Any extra months on an adult passport will not count towards the validity requirement, so some passport holders will need to have more than 6 months remaining in order to travel.

You will also need to double check your travel insurance as after Brexit there is no guarantee your European Health Insurance Card (EHIC) will be accepted.

Flight schedule changes and connecting transportation

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

Booking your own flights - cancellation disclaimer

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

Terms and Conditions

Our full booking terms and conditions can be found on our website: https://www.artisantravel.co.uk/booking-conditions



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