Working for us

Working for Artisan Travel

We are a happy old bunch here at Artisan and through our investment in people we have, what we think, is the best team in the country. We have a wonderfully vibrant and mixed team of all ages and welcome new staff wholeheartedly.

We're based in a converted barn in rural Northumberland and aside from a temperamental internet speed, we love where we are. There are often walks in the fields at lunchtime and trips to the local farm shop for lunch – we like to make the most of the fact that we aren't city-bound and can get out and about.

We all share a common love and passion for travel, a strong responsible ethos and work exceedingly hard to ensure that our clients receive the best possible experience.

If you would like to join our team, then please keep an eye out for any vacancies that will be advertised on this page.

As part of our Responsible Travel policy and our commitment to safety we only ever use the services of local guides overseas and so we do not recruit directly. The only positions that we ever advertise overseas are those of Artisan representatives in a select number of destinations, where our representatives work alongside the local suppliers. If you are interested in such a role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


Copywriter

We have a fantastic opportunity for a creative and enthusiastic copywriter to join our company.

The successful candidate will have outstanding written and communication skills, professional copywriting experience and will be extremely well organised.

The main part of the role is to develop the written content for our three brands, which accurately describes and enthuses potential clients about our wide range of holidays.

You will be a quick learner with an interest in travel and an aptitude for writing clear, persuasive, and original copy.

Key responsibilities:

• To understand in detail each individual brand’s product offerings and customer profiles and to work to maintain and develop our tone of voice. 
• Having been provided with an outline by our product team, you will take sole responsibility for writing up new holidays for our three websites. This will involve creating text for various areas of the website including; complete holiday descriptions, accommodation overviews, destination overviews and activity overviews. You will be required to liaise with colleagues and suppliers and to undertake your own research, to create accurate and captivating text. 
• To take responsibility for rewriting and amending holiday, destination and accommodation related copy as and when our product changes.
• To use your own initiative to research and build up a knowledge base of the holidays, destinations and activities we provide. This may involve discussions with colleagues and suppliers in destinations.
• To contribute towards the daily monitoring and creation of content for all brands across all our social media channels.
• To contribute towards creative copy writing for promotional purposes, including our weekly e-newsletters, press shorts and website copy such as landing pages and blogs. 
• To proof read all marketing material such as press releases, email campaigns and new website content to ensure all content is grammatically and factually correct. 
• To contribute ideas for content development on the three websites.
• Assist the marketing team with website maintenance and content updating to help ensure information on all three websites is always accurate and up to date.
• To undertake other general office administration duties as necessary.

General employee responsibilities:
• Contribute to a positive working atmosphere and to the generation of good morale
• Cover other positions in the company as directed by your line manager
• Contribute to and attend meetings and training as required
• Contribute to regular reports as requested or necessary for role
• Participate in any staff review processes
• Take appropriate responsibilities to ensure the health and safety of self and others, this will also include cleanliness of your desk area
• Pursue the achievement of equal opportunities throughout the company
• Undertake any other tasks, roles and responsibilities as the company requires you to do irrespective of the level of the task

Person specification:
• A genuine interest in travel, particularly in the style of holidays we offer
• Excellent written and spoken English
• Superior attention to detail
• Pro-active, and able to use own initiative to research and build up knowledge base
• Able to manage and prioritise own workloads
• Ability to identify, solve and highlight problems
• Ability to work independently on projects and be tenacious until a task is fully signed off
• Team player, with eagerness to contribute and cooperate and integrate with all departments within the business
• Ability to build relationships with external stakeholders
• Working knowledge of content management systems
• Ability to work calmly under pressure and complete work to required standard within agreed deadlines
• Takes initiative when required
• Identifies with the company and its future success
• Understands how the role impacts on the company

What you can expert in return:
• A vibrant office environment in rural Northumberland
• 35 hours per week (principally 9-5 Mon-Fri)
• Flexible working hours can be discussed if required
• A group pension scheme
• Staff travel insurance
• Discounts on holidays
• Potential for some overseas travel
• 28 days annual leave
• Approximately £18,000 per annum (negotiable depending on experience)

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date: 1st July 2018


Customer Service Coordinator

This is an exciting and dynamic role which allows you to integrate with almost all departments within the business. Below we have outlined three main areas of responsibility along with some of the daily tasks which form the role.

Point of contact for all customers post booking:

You will be the point of contact for guests with any questions, amends or problems pre or post travel, following their initial booking with our Travel Experts. You will:

• Be responsible for managing the customer service phone and inboxes for each brand.
• Liaise with suppliers and colleagues to make any amends to bookings (such as booking additional activities, actioning specific room requests, making any changes to flights etc.)
• Work with both the Sales and Administration Teams to resolve any booking queries
• Respond to client queries. Given the nature of our holidays, people naturally do have questions! These need to be answered in a timely manner, working with the relevant departments and suppliers to ensure comprehensive answers are provided.

Managing customer feedback:

When our customers complete a feedback form after their holiday we read, act upon and respond to each and every one.

• This involves feeding back positive comments to our local partners and colleagues before replying to the client to thank them.
• For any problems, you will deal swiftly and professionally with client complaints during and following holidays, liaising with all necessary departments and local partners to provide a swift and effective resolution.

Other tasks:

• Booking flights
• Recording of data and booking information for tracking purposes
• General administrative tasks as and when required
• Processing payments
• Dealing with any cancellations

About you:

• A confident communicator who can work well under pressure, remaining calm and collected
• Must have excellent written English skills in order to provide comprehensive responses to clients
• A positive and enthusiastic person with exceptional attention to detail
• A diplomatic individual who can work with all departments to provide the best outcome for the company and the clients
• Our candidate should have the ability to work well within a small team, whilst also being able to manage their own workload and use their initiative
• An effective and efficient administrator who appreciates the need for urgency (some of the bookings are very time-sensitive)
• Exceptional organisational and prioritisation skills are required
• Strong language skills are essential, both written and verbal
• Confident with IT, particularly MS Excel
• Ability to prioritise and independently manage your workload

The following are standard responsibilities for all positions within the company:

• Contribute to a positive working atmosphere and to the generation of good morale
• Cover other positions in the company as directed by your line manager
• Contribute to and attend meetings and training sessions as required
• Contribute to regular reports as requested or necessary for role
• Participate in any staff review processes
• Take appropriate responsibilities to ensure the health and safety of self and others, this will also include cleanliness of your desk area
• Pursue the achievement of equal opportunities throughout the company
• Undertake any other tasks, roles and responsibilities as the company requires you to do irrespective of the level of the task

What can you expect in return?

• A vibrant office environment in rural Northumberland
• Salary of £15-17k depending on experience
• 35 hours per week (may include some Saturdays in peak periods)
• Flexible working hours can be discussed
• A group pension scheme and staff travel insurance
• Discounts on holidays

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.


Overseas Employment

Please note that our Responsible Travel policy dictates that we put as much into the economies where we work as possible. This means that we always employ local people in the countries in which we operate. Consequently, we do not have overseas employment opportunities except for seasonal work as representatives.


Destination Manager

Your main role will be to act as the face of Activities Abroad, Artisan Travel and The Aurora Zone in the resort and provide guests with an exceptional service and ensure the smooth running of their holidays (to the best of your ability).

  • Meeting and greeting guests at the airport or on arrival at the hotel (whenever possible)
  • Organising and hosting welcome meetings for all guests and providing them with a welcome pack on arrival detailing key information required in the resort (sometimes for up to 50 people). There may be numerous arrivals on one day meaning you may need to divide duties.
  • Manage your workload and divide it accordingly to ensure the best service is provided to guests. Ensuring that guests are always able to contact you in emergencies.
  • Facilitating, arranging and selling additional activities
  • Responding to clients' queries (this will involve being on duty at set times each day in each destination)
  • Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms and health problems, injuries or even deaths
  • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
  • Resolving any conflict with or between clients in the resort where possible and liaising with suppliers and UK office to provide swift resolution.
  • Establishing and maintaining relationships with local suppliers and guides, liaising with the suppliers to ensure all arrangements are in place and are seamlessly provided.
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, you will be given time at start of season to do so and will build your knowledge throughout your time
  • Checking hotel standards and safety procedures in line with the documentation we will provide you with
  • Completing risk assessments and health and safety checks as required.
  • Keeping basic accounts and records of expenses (you will be provided with credit cards for this purpose)
  • Reporting to the UK office about improvements and suggestions at the end of stay in Finland or during if appropriate
  • Helping compile training for any future representatives in the area
  • Applicants must have a full, clean UK driving license 

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  • Inspiring 

    All-encompassing itineraries

    Bucket list experiences in extraordinary destinations

    Highlights on and off the beaten track

    Authentic travel experiences with a discrete saftey net

  • Expert Knowledge

    Your shortcut to the very best holiday

    Advice and guidance every step of the way

    Expertly designed itineraries

    The very best guides with exceptional local knowledge

  • Independent

    Personal, hands-on service

    Proudly independent; family-owned and run

    Fair and sustainable work ethos

    Long-established local partnerships

  • Trusted 

    Over 16 years’ experience

    100% ATOL, ABTA and AITO financial protection

    Our 'peace of mind promise'

    Responsible relationships

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