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Price from £2,475pp
VISITING: Finland BROCHURE CODE: 5047
All prices include: flights, transfers, accommodation, guided activities, meals and cold weather clothing; all as listed.
Travel to Jeris in Finland over Christmas or New Year for a fabulous winter cottage retreat in a picture postcard landscape. Over 7 nights, you’ll experience the best the Arctic has to offer including snowmobiling and an unforgettable overnight dog sledding adventure where you will stay in a wilderness cabin.

What's included?

  • Flights: return direct flights from London to Kittilä. Flight routes are subject to change
  • Transfers: return airport transfers are included
  • Accommodation: 6 nights in a winter cottage and 1 night in wilderness cabin accommodation
  • The following activities and equipment are included: reindeer farm and safari, snowmobile safari, overnight husky safari, cross-country ski or snowshoe equipment hire for one day (order subject to change)
  • Meals: 7 breakfasts, 6 lunches, 7 dinners
  • Cold weather clothing for the duration of your stay
  • Fully qualified wilderness guides and instructors
  • Dedicated Artisan Travel Company representative

This winter holiday in Finland encompasses all the highlights of the wonderful region, and we can think of no better way to celebrate Christmas or New Year.

During a visit to a historic reindeer farm, you will gain an authentic introduction into the traditional culture of this region and enjoy a reindeer-pulled sleigh ride.

There’s also the Arctic favourite of dog sledding with the truly memorable adventure of an overnight stay in a wilderness cabin. This is an unforgettable experience which will see you and your loyal team of sled dogs ride through the wilds to reach a completely remote, yet welcoming cabin.

During snowmobiling, the adventure continues as you travel between 60 and 80km, exploring more of the frozen landscape and appreciating the sheer scale of the wilderness.

We have also left plenty of free time for you to enjoy the festive period however you like. A day of cross-country ski or snowshoe equipment rental is included in your stay, and you could even spend your final night in a special accommodation option. Choose from the nearby winter village or the extremely popular Aurora domes at Torassieppi, see the Personalise section for further information or talk to our Artisan Travel Experts for a quotation.

Please note that the order of activities within your itinerary is subject to change and the agenda below should be used as a guide only. The exact order of your agenda will be confirmed upon arrival at the hotel.

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Key facts

Duration:7 nights
Pace:Active
Suitable for: Ages 18+ with a good level of physical fitness. See our terms for further information.
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  • Upon arrival at the airport, you will be transferred to Jeris where you will check into your winter cottage accommodation.

    Tonight you will enjoy a welcome dinner where you will meet your guide and discuss the winter activities that await.

    Please note that the order of activities within your itinerary is subject to change and the agenda below should be used as a guide only. The exact order of your agenda will be confirmed upon arrival at the hotel.

    Included Meals:  Dinner
  • A visit to Lapland wouldn’t be complete without seeing some reindeer, particularly if you are travelling over the festive period. It’s also a fascinating way to gain an insight into the local culture, as reindeer herding has been of significant importance to the region for many years.

    You will hear some of the history of one of the oldest reindeer farms in Lapland. The farm houses a small museum so you can learn more about the history and customs of reindeer husbandry from your local guide and a reindeer herder.

    The herder will show you how to throw a traditional lasso and you will then enjoy a 7km reindeer-pulled sleigh ride. This is a wonderful experience to start your winter adventure and you will also enjoy lunch around an open fire.

    This afternoon, you will have some leisurely time at the hotel. You could unwind in a sauna or book onto another activity, found in our ‘Personalise’ tab.

    Included Meals:  Breakfast, Lunch, Dinner
  • Snowmobiles are a vital form of transport in Lapland but during your holiday, they provide a thrilling and fun way to travel into the surrounding wilderness.

    After a full safety briefing and instructions, you will head out on the trail, covering a distance of between 60 and 80km. You will travel two per snowmobile as you pass snow-covered forests, frozen lakes and snowy landscapes. There is the option to swap drivers during the safari but you must hold a full valid driving licence and be at least 18 years old to drive a snowmobile.

    Depending on your departure date, today is either Christmas Eve or New Year’s Eve but both call for a celebration. In Finland, Christmas is traditionally celebrated on the 24th and so a special dinner will be served in the hotel tonight. If you are travelling on New Year’s Eve, then you will also enjoy a festive celebration meal in the hotel. We also recommend keeping an eye on the Aurora forecast as this is prime Northern Lights territory and if conditions are favourable, you could be in for a spectacular show.

    Included Meals:  Breakfast, Lunch, Dinner
  • A dog sledding safari is something you simply must experience during a visit to Lapland and this holiday adds an extra element of adventure with an overnight stay in a wilderness cabin.

    After checking out of your cottage (your luggage will be securely stored for you at the hotel), you will meet your dog sled team of 4-6 huskies and help your expert guide harness them up ahead of taking to the trails. Once the sleds are loaded, you will be given a full safety briefing before following your guide into the wilderness. You’ll notice that the dogs are very excitable beforehand but as within moments of releasing the brake, they fall silent and are focused on the trail in front of them.

    You will drive one person per sled so you have your own team of loyal huskies for the full adventure. Today you will cover approximately 25km (depending on conditions) and lunch will be served around a campfire en route (weather permitting).

    This evening, you will reach a wilderness cabin in a beautifully remote location. The group will all work together to collect firewood and water. The guide will prepare the evening meal, light the fire and prepare the wood-fired sauna for you to unwind in – this is Finland after all! You will also help to feed and settle your sled dogs for the night.

    Most of the wilderness camps are simple with no running water, electricity or indoor toilet facilities, but this all adds to your adventure. The accommodation will be determined by the route and conditions but all will be dormitory style. You’ll have an Arctic grade sleeping bag to keep you warm through the night and because the location is so remote, you’ll also be in a great position to view the Northern Lights if conditions are favourable.

    Please note that you require a reasonable level of fitness for the wilderness dog sled safaris as the days can be long and strenuous in cold conditions. If you have any questions about whether you think the activity is suitable for you, then please do not hesitate to contact one of our experts, who will give you their first-hand advice.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today your wake-up alarm will more than likely be your dog sledding team eager to get going again. After breakfast and clearing up, you’ll get the excitable dogs ready and set off on a 25km mush back to the sled dog centre.  Lunch will be served around a campfire during the journey home (again weather permitting).

    You will arrive back at Jeris during the afternoon and although it will be sad to bid farewell to your team of dogs, back at Jeris you can unwind from your epic adventure with a delicious meal and hot shower. 

    Included Meals:  Breakfast, Lunch, Dinner
  • Today is free for you to spend as you please. You could relax in one of the saunas or book onto an additional activity such as a Northern Lights hunt – the full range of options will be available to choose from locally.

    As part of this package, you also have free use of cross-country skiing equipment or snowshoes for one day, so why not head out into the wintery landscape to give one of these a try independently (you should ensure that you check trail conditions and carry a map).


    Please note: during our 22nd December departure, activities are only bookable and payable locally and only Northern Lights activities are available to add-on.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today is free for you to enjoy your wonderful surroundings. Again, you could book onto an additional activity or make use of the cross-country skiing equipment and snowshoes.

    Tonight, there will be a special farewell dinner where you can reminisce on the highlights of your winter adventure with your fellow guests.

    If you want to end your holiday in style, we can also arrange for you to upgrade to an Aurora Dome of a snow room at Torassieppi Winter Village. See our ‘personalise’ section for more details.


    Please note: during our 22nd December departure, activities are only bookable and payable locally and only Northern Lights activities are available to add-on.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today it is, unfortunately, time to say farewell to Jeris and you wonderful winter adventure. You will be transferred back to the airport for your return flight.

    Whether you spent Christmas or New Year here, you’re sure to have had an unforgettable festive holiday in Lapland.

    Included Meals:  Breakfast

Included in price

Hotel Jeris Winter Cottages

Nights: 1-3,5-7

Hotel Jeris and its winter cottages are on the shores of Lake Jerisjarvi around 20km from the nearest village. They offer an idyllic location for a holiday in the wilds of Finnish Lapland.

The hotel consists of a main building which is home to the hotel bedrooms, gift shop and restaurant. The 32 winter cottages are dotted in the surrounding forests.

Hotel facilities

  • All meals are served in the main hotel restaurant. There is always a selection of options which often includes local dishes as well as more international cuisine.
  • The buffet breakfast offers a wide selection of cooked and continental options; whilst lunch and dinner are usually a selection of salads, then a choice between a meat/fish main course and a vegetarian option, followed by a set dessert. During December, a special buffet menu and soft drinks are also provided for children.
  • Tea and coffee are available in the main reception building throughout.
  • There is a small lounge area in the main building where guests can use the free Wi-Fi connection and there is a small shop selling souvenirs and snacks.
  • A PC is available in reception for guests to use.
  • Jeris is home to a lovely wellbeing area, situated on the lakeshore and just a short walk from the hotel. Here, there’s a collection of saunas, including a traditional smoke sauna which is heated twice a week. There is also an illuminated ice pool if you are feeling brave (and are in good health).

Winter Cottage Type A

Type A winter cottages (30 square metres) are, on the whole, the closest to the hotel.

The cabins can vary in size but all sleep from two to four people in one spacious room with a sleeping alcove for two people (generally with a double bed) and a pull-out sofa bed for two more. They are all privately-owned and so the décor and style can vary, but each has a cosy wood-burning stove, clothes drying cupboard, kitchenette, television, shower room, toilet and a private sauna.

All meals are served in the hotel restaurant.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.


 

Winter Cottage Type B

Type B winter cottages (63 square metres) sleep from four to six people. There is a living room area with kitchenette and wood-burning stove, one bedroom for two people and a mezzanine loft area (please note that this is accessed by a steep ladder so is not suitable for small children) which can sleep up to four more. 

The cottages are all privately owned and so some contents and décor may vary, but all are equipped with a clothes drying cupboard, sauna, TV, shower and toilet room.

The cosy winter cottages are located in the forests which surround Jeris; the furthest being across the quiet road and tucked in the trees around a 15-minute walk from the main building. Your luggage will be transferred for you on arrival.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.

All meals are served in the hotel restaurant.


Jeris Winter Cottage Type C

Type C winter cottages (70 square metres) are the largest available and sleep from four to seven people. There are two bedrooms (each for two people) downstairs and a loft sleeping area for a further two (or three if you don’t mind being very cosy!) people accessed via a steep staircase. 

As with all the cottages, there is a log-burning stove, clothes drying cupboard, kitchenette, sauna, TV, shower and toilet room. They can vary in layout a little and as they are privately-owned, the décor is determined by the owner’s personal choice.

They are located in the forests which surround Jeris; the furthest being across the quiet road and tucked in the trees between a 10 and 20-minute walk from the main building. Your luggage will be transferred for you on arrival. All meals are served in the hotel restaurant.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.

 

Please note: a limited number of hairdryers are available to borrow from the reception desk.

Wilderness Cabins

Nights: 4

Wilderness cabin accommodation is reserved for those people enjoying overnight safaris. There can surely be few better forms of escape from the everyday stresses (which could include laptops, mobiles and your day job) than a night in one of these cabins. Their isolation also means that the views of the night sky are incredible.

The Northern Lights could well pay you a visit should conditions be right and, if the sky is clear, you will never forget the sight of the galaxy overhead.

The title is fairly self-explanatory as the cabins are located in the wilds. The cabins that you visit are determined by the conditions of the trails you are using. They are varied in their set up but all offer the same incredible experience of complete silence in the evening (not guaranteed if you are dog sledding as the huskies do like a howl now and then!).

Some of the cabins are more basic than others, as some have no electricity or running water. Everyone will join the guide to help set up camp by collecting wood and water if needed. Participating enhances the wilderness experience.

Once the fire is lit, the food is cooked. The guides prepare your meals over an open fire and our guests always provide exceptional feedback on the meals that the guides rustle up.

Should you have specific dietary requirements, please mention these at the time of booking.

There are no showers or bathroom facilities in the cabins but this is all part of the adventure. Scandinavia is renowned for its saunas and the wilderness cabins are no exception. Once heated, you can steam clean in the sauna. The toilet facilities are normally a short walk from the cabin and are compostable. We certainly recommend a head torch for any ventures to the toilet during the night!

In most cases, the sleeping arrangements are dormitory style. You will be given your own arctic-grade sleeping bag in which to sleep and, combined with your thermals and the open fire, this should keep you lovely and warm.

You will carry with you all that you need for any stay in the cabins, so luggage is typically restricted to the essentials. Your main bag will be securely stored back at the hotel and a safe is provided for your valuables.

There is something so refreshing about realising that you can strip back your belongings and enjoy such a simple but satisfying experience.

Depending on the weather conditions you might spend the nights in cosy and warm basecamp tents at one of the wilderness camps.


Special Nights

Overnight in an Aurora Dome

From: £107pp

The remarkable Aurora Domes, offer a unique experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

Toilet, sauna and shower facilities are just a short 100m walking distance away.

Any required transfers and breakfast are included. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note: the price shown is based on your spending the first or final night of your stay in a dome and therefore not requiring a hotel room or cottage. Should you wish to spend an alternative night glamping then additional supplements will apply. Please contact one of our team for a quote.

Available: Every day at 4 pm

Total duration: 1 night

Activity level: low

Minimum age: 5 years old

Minimum group size: 1 adult


Image credit: Antti Pietikainen

Overnight at Torassieppi Winter Village

From: £50pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow and ice but your thick sleeping bags and mattresses will ensure a warm night.

Any required transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8.30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Available: Monday to Sunday at 8.30/9pm


Please note: as activity schedules can be subject to change we may be unable to confirm the exact night that you will spend at Torassieppi although every effort will be made to accommodate specific requests they cannot be guaranteed. Your final itinerary including confirmation of the date of your stay at Torassieppi will be confirmed upon arrival in Finland.

Please note: Prices are based on you spending the first or last night of your holiday in this unique accommodation and not keeping your original accommodation. If you would like to do this on any other night during your holiday you will need to keep your accommodation and supplements will apply.

Please contact us for a quotation.


Image credit: Antti Pietikäinen

Personalise this tour


Our pick

Arctic Elements Lakeside Spa

From £23pp

Saunas are a popular and traditional Finnish pastime. The locals use it as a space for relaxation, meditation as well as mental and physical cleanliness - and Jeris is a luxurious spa facility for you to experience this in.  What’s more, Jeris prides itself on its eco-friendly approach to tourism. For example, geothermal heating is generated from the Jerisjärvi lake, electricity is 100% renewable from wind, water or solar power and the shower water is from the nearby under earth fountain.

The four saunas have been carefully themed on the four elements; earth, air, fire and water, as these are found in all traditions and shamanic wellbeing rituals.

Read more

These elements combine to create a fifth, steamy löyly, the spirit of sauna. Each element is represented by Finnish gods or goddesses, as the protectors of the saunas:

Sauna of Tapio (Earth). Tapio is the antlered king of the forest and in this sauna, you will feel the earthly and forest surroundings of the Finnish wilderness. It is split into north, east, south and west, each providing a different kind of löyly.

Sauna of Ukko (Fire). Ukko is the king of all gods and master of lightning, fire and air. This smoke sauna is the most traditional, and a favourite among the Finns. The heating process carries the smoke throughout to create a dark colouring, smokey scent and if you choose, a fiery heat.

Sauna of Vellamo (Water). Vellamo is the goddess of water and the ruler of lakes and rivers. This sauna has a panoramic view over Lake Jeris, a holy place for Sámi people, offering a calming atmosphere. The soft and moist löyly means you can stay in for longer for extended relaxation.

Sauna of Ilmatar (Air). Ilmatar is the goddess of wind, and the first mother in the beginning of times. This sauna has no fire or thick walls - instead infrared heaters are situated inside a traditional kota for a soft and gentle heat. Think of this as half sauna, half relaxation room.

You can also choose to upgrade to the private Northern Lights sauna. Tulikettu is the mystical firefox that lights up the sky and creates the Auroras. This two-storey panorama sauna is ideally situated under the open sky with a 180-degree view over Lake Jeris. The relaxing room on the second floor has an all-sky panoramic window for a clear view of the night sky and if conditions are favourable, the Northern Lights. This sauna is perfect for private relaxation and comes with its own toilets, changing room and showers. Please ask our Artisan Travel Experts if you wish to include the Northern Lights sauna in your package.

The really brave (and healthy) can also take a dip in the icy lake waters - a technique the Finns swear by!

Minimum age: 5 years old

Available: Everyday at 3 pm


Other options

Special Nights

Overnight in an Aurora Dome

From: £107pp

The remarkable Aurora Domes, offer a unique experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

Toilet, sauna and shower facilities are just a short 100m walking distance away.

Any required transfers and breakfast are included. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note: the price shown is based on your spending the first or final night of your stay in a dome and therefore not requiring a hotel room or cottage. Should you wish to spend an alternative night glamping then additional supplements will apply. Please contact one of our team for a quote.

Available: Every day at 4 pm

Total duration: 1 night

Activity level: low

Minimum age: 5 years old

Minimum group size: 1 adult


Image credit: Antti Pietikainen

Overnight at Torassieppi Winter Village

From: £50pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow and ice but your thick sleeping bags and mattresses will ensure a warm night.

Read more about this activity

Any required transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8.30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Available: Monday to Sunday at 8.30/9pm


Please note: as activity schedules can be subject to change we may be unable to confirm the exact night that you will spend at Torassieppi although every effort will be made to accommodate specific requests they cannot be guaranteed. Your final itinerary including confirmation of the date of your stay at Torassieppi will be confirmed upon arrival in Finland.

Please note: Prices are based on you spending the first or last night of your holiday in this unique accommodation and not keeping your original accommodation. If you would like to do this on any other night during your holiday you will need to keep your accommodation and supplements will apply.

Please contact us for a quotation.


Image credit: Antti Pietikäinen

We include more, no hidden costs

On each of our holidays you will see a clear outline of exactly what's included in the price of your holiday. We never use 'headline' or 'lead-in' prices like so many tour operators, as we prefer to include as much as we can, rather than see our clients incur considerable additional costs in our destinations.
Price guarantee
Dates
Sun 22 Dec 2019
to Sun 29 Dec 2019
Book
Adults£ 2,475
Sun 29 Dec 2019
to Sun 05 Jan 2020
Book
Adults£ 2,495

Next season’s pre-sale dates and prices

Dates
Sun 20 Dec 2020
to Sun 27 Dec 2020
Enquire
Adults£ 2,650
Sun 27 Dec 2020
to Sun 03 Jan 2021
Enquire
Adults£ 2,670

For our full booking terms and conditions please click here

Holiday group size (approximate)

This holiday requires a minimum of 4 people to run, however, we require a minimum of 8 people for our flight allocation. Maximum 12 people (approximately). Please speak to our Travel Experts for further information.

Group size

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

Minimum numbers required for a holiday to operate

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

Minimum age

If a specific minimum age applies to this holiday, it can be found in the Key Facts box on the holiday Overview page.

Unless otherwise stated in the in the Key Facts box on the holiday Overview page, the minimum age for participation in an Artisan holiday is typically 8 years old (there may be younger children in some destinations who have booked with other companies). If an adult-only environment is important to you, then please contact our Travel Experts and they will advise on the best dates and destinations for you. If you are looking for a holiday designed specifically for families then please see our sister company www.activitiesabroad.com

Single supplements

Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation. 

Medical history and advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

Pregnancy

If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Insurance

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

Reduced mobility

If you have a reduced level of mobility, then please contact our Travel Experts to discuss the suitability of this holiday in relation to your requirements.

Experience and fitness
Any activities included in your itinerary are all designed for beginners. Full instruction and tuition are provided for all activities and you do not need to have any previous experience. For example, you need never have set foot on a pair of skis of any kind before a cross-country ski tour. We have adults of all ages and fitness levels taking part in our holidays.

We do highlight certain itineraries where an increased level of fitness is required. If you have any questions at all with regards to fitness levels please get in touch and talk to one of our experts. You can find further details in our trip preparation section online. You must inform us at the time of booking if any of your party has a disability, medical or behavioural conditions which could affect their own participation in the holiday or indeed that of the other people on the holiday.

Guides and safety
It is essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided. Nobody knows the environment better than our activity providers who work here almost every day.

Consequently, their knowledge and experience are unsurpassed. If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides, please make this clear to them immediately before starting the activity.

There may be rare occasions when our guides consider local conditions unsuitable for a certain activity. Hence, your itinerary may be subject to change at short notice, but we will always endeavour to firstly find a replacement on the day and secondly, to provide the cancelled activity later in your stay whenever possible. Very occasionally it proves impossible to provide the activity in which case you will be refunded when you return home.

Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

You must inform us of any medical conditions that may affect your participation in an activity at the time of booking.

Booking activities locally and equipment hire

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern.

In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

Itinerary amendments

The order of activities is always subject to change and guests will be provided with their final itinerary upon arrival.

Car hire
If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card. Please see your trip dossier for full details.

Travel Safety and Foreign Office Advice

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

The Foreign and Commonwealth Office Advice

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/ Canadian Consular Affairs Bureau http://voyage.gc.ca/ The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Flight schedule changes and connecting transportation

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

Booking your own flights - cancellation disclaimer

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.



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