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Price from £2,195pp
VISITING: Finland BROCHURE CODE: 5013
All prices include: flights, transfers, accommodation, guided activities, meals and cold weather clothing; all as listed.
Welcome in the New Year while spending seven nights at Jeris and its homely winter cottages. You will be surrounded by frozen lakes and snowy laden forests while taking part in all the classic winter activities, which include a husky safari, a reindeer farm visit, eating lunch in an ice restaurant and a snowmobiling adventure.

What's included?

  • Flights: return direct flights from London Gatwick to Kittilä. Regional and non-UK departures on request (flight routes are subject to change)
  • Transfers: return airport transfers and transfers to and from activities
  • Accommodation: 7 nights in Hotel Jeris Winter Cottage Type A (upgrade available to larger cabins)
  • Meals: 7 breakfasts, 6 lunches, 7 dinners
  • The following activities are included in the holiday: 9km husky safari, Torassieppi Winter Village visit, and 1.5km reindeer safari, ice restaurant lunch, ice fishing, 20km snowmobile safari, festive dinner, 2 entrances to the Arctic Elements Lakeside Spa, one day of cross country ski or snowshoe hire (order subject to change)
  • Fully qualified guides and instructors during activities
  • Winter clothing for the duration of your stay
  • Services of our Artisan Travel representative

Spend your New Year break at the cosy cottages of Jeris, set in enchanting Finnish Lapland. This seven-night holiday lets you bring the old year to a close with a thrilling selection of the very best winter activities.

You will spend time with a local reindeer herder, learning about their dedication to a traditional way of life before travelling through the nearby forests on a 1.5-kilometre reindeer sleigh ride. Picking up the pace, you will also shoot over the Lapland snow on dogsleds and snowmobiles, which are adventurous ways to journey further and take in more of the landscape.

What’s more, we have included a visit to the Torassieppi Winter Village, where you can marvel at its architecture and carvings of ice and snow.

This also happens to be prime Aurora territory and so if you keep an eye on the skies, you may even be lucky enough to see the Northern Lights during your stay.

Read more

When each day comes to a close, you can unwind by the fire in your cottage or make the most of its private sauna. You can also finish your holiday by upgrading to spend a night in one of the incredible Torassieppi Winter Village snow rooms, or in one of the Aurora Domes – where you can watch for the Northern Lights from the comfort of your bed. See the ‘Personalise’ section for more information.

Please note: this itinerary is shared with our sister company Activities Abroad and is popular with families during the school holidays.  If a child free holiday is important to your party when travelling, please speak to our travel experts for recommendations.

The order of activities listed here is for guidance only and you will be provided with the final agenda on arrival..


Image credits: Visit Finland, Louise Wren, Antti Pietikäinen
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Key facts

Duration:7 nights
Pace:Balanced
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  • Having landed at Kittilä, you will be transferred to Hotel Jeris. Settle down in your winter cottage and enjoy the rest of your day. Dinner is included today.

    The order of activities listed here is for guidance only and you will be provided with the final agenda on arrival.

    Included Meals:  Dinner
  • Fill up on breakfast because today you will be trying your hand as a musher and sample what it is like to drive a loyal team of sled dogs through the Arctic wilds. You will be transferred to a local husky kennel where you will have a full instruction and safety briefing before setting off on a 9km tours, travelling two people per sled. There will be the chance to swap the roles of the drive and passenger halfway through the safari.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today has been left free for you to enjoy as you please.

    You can head out independently on snowshoes or cross-country skis (one day of cross country ski or snowshoe hire is included in this holiday) or alternatively, you can book some additional activities. Please see 'Personalise' tab for more information.

    As today is New Year's Eve, there will be a special festive dinner served in the restaurant tonight.

    Included Meals:  Breakfast, Lunch, Dinner
  • Following breakfast, you will be taken to the Torassieppi Reindeer Farm and Winter Village, based just ten minutes away from Jeris.

    The reindeer farm dates back to 1847 and continues age-old traditions. Pick up the art of throwing a lasso like a proper herder and sit back on a 1.5km reindeer sleigh ride.

    You can then take a short stroll to the Winter Village to admire its ice architecture and carvings. Here, lunch will be served in the ice restaurant – a truly unique experience. Please note that if conditions are not suitable for the ice restaurant, lunch will be served in a traditional kota (wooden tepee) around a campfire.

    Enjoy a relaxing afternoon when you visit the Arctic Spa.

    Included Meals:  Breakfast, Lunch, Dinner
  • Another classic Arctic activity is on the agenda today – snowmobiling.

    After you have filled up on breakfast, you will be shown how to drive these impressive machines. Travelling two per snowmobile, you will follow your guide on a 20km route to explore the stunning scenery. You will travel two people per snowmobile and will have the chance to swap drivers. Please note, you must be 18 years or older and have a full driving licence to drive a snowmobile.

    Returning to the hotel for lunch, the pace will be slower this afternoon as you try another local favourite, ice fishing. Your guide will take you to a nearby fishing spot and drill a hole through the thick ice. Then it’s over for you to sit back and admire your surroundings as you wait for a fish to (hopefully) take a bite.

    Dinner is served in the main restaurant.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today and tomorrow have been left free for you to enjoy Jeris your way. Make the most of the Arctic Elements Lakeside Spa (a second visit is included in the holiday), carefully designed to incorporate the four elements of earth, water, air and fire for the ultimate back-to-nature relaxation experience.

    Alternatively, you may like to book some activities to get outdoors and fill up the day with more winter experiences. Please see our 'Personalise' tab for more information. 

    Included Meals:  Breakfast, Lunch, Dinner
  • Today it is time to say farewell to your new winter home and depart for the airport for your return flight home.

    Included Meals:  Breakfast

Included in price

Hotel Jeris Winter Cottages

Nights: 1-7

Hotel Jeris and its winter cottages are on the shores of Lake Jerisjarvi around 20km from the nearest village. They offer an idyllic location for a holiday in the wilds of Finnish Lapland.

The hotel consists of a main building which is home to the hotel bedrooms, gift shop and restaurant. The 32 winter cottages are dotted in the surrounding forests.

Hotel facilities

  • All meals are served in the main hotel restaurant. There is always a selection of options which often includes local dishes as well as more international cuisine.
  • The buffet breakfast offers a wide selection of cooked and continental options; whilst lunch and dinner are usually a selection of salads, then a choice between a meat/fish main course and a vegetarian option, followed by a set dessert. During December, a special buffet menu and soft drinks are also provided for children.
  • Tea and coffee are available in the main reception building throughout.
  • There is a small lounge area in the main building where guests can use the free Wi-Fi connection and there is a small shop selling souvenirs and snacks.
  • A PC is available in reception for guests to use.
  • Jeris is home to a lovely wellbeing area, situated on the lakeshore and just a short walk from the hotel. Here, there’s a collection of saunas, including a traditional smoke sauna which is heated twice a week. There is also an illuminated ice pool if you are feeling brave (and are in good health).

Winter Cottage Type A

Type A winter cottages (30 square metres) are, on the whole, the closest to the hotel.

The cabins can vary in size but all sleep from two to four people in one spacious room with a sleeping alcove for two people (generally with a double bed) and a pull-out sofa bed for two more. They are all privately-owned and so the décor and style can vary, but each has a cosy wood-burning stove, clothes drying cupboard, kitchenette, television, shower room, toilet and a private sauna.

All meals are served in the hotel restaurant.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.


 

Winter Cottage Type B

Type B winter cottages (63 square metres) sleep from four to six people. There is a living room area with kitchenette and wood-burning stove, one bedroom for two people and a mezzanine loft area (please note that this is accessed by a steep ladder so is not suitable for small children) which can sleep up to four more. 

The cottages are all privately owned and so some contents and décor may vary, but all are equipped with a clothes drying cupboard, sauna, TV, shower and toilet room.

The cosy winter cottages are located in the forests which surround Jeris; the furthest being across the quiet road and tucked in the trees around a 15-minute walk from the main building. Your luggage will be transferred for you on arrival.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.

All meals are served in the hotel restaurant.


Jeris Winter Cottage Type C

Type C winter cottages (70 square metres) are the largest available and sleep from four to seven people. There are two bedrooms (each for two people) downstairs and a loft sleeping area for a further two (or three if you don’t mind being very cosy!) people accessed via a steep staircase. 

As with all the cottages, there is a log-burning stove, clothes drying cupboard, kitchenette, sauna, TV, shower and toilet room. They can vary in layout a little and as they are privately-owned, the décor is determined by the owner’s personal choice.

They are located in the forests which surround Jeris; the furthest being across the quiet road and tucked in the trees between a 10 and 20-minute walk from the main building. Your luggage will be transferred for you on arrival. All meals are served in the hotel restaurant.

Cabin guests will receive a small ‘starter pack’ of firewood. Further wood supplies can be purchased locally for approximately 10 euros.

 

Please note: a limited number of hairdryers are available to borrow from the reception desk.


Special Nights

Overnight at Torassieppi Winter Village

From: £84pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow but your thick sleeping bags will ensure a warm night.

Transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8:30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact us for a quotation.

Available: Monday to Sunday at 8.30/9pm


Image credit: Antti Pietikäinen

Night in an Aurora Dome

From: £142pp

The remarkable Aurora Domes are situated at Torassieppi and Jeris offer a fantastic experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

The Domes are equipped with a double bed and a wood burning stove to keep you nice and warm. The toilet, shower and sauna facilities are located a short walk away (approximately 50 -100m).

Transfers and breakfast are included. For December dates at Torassieppi, you will have dinner at your hotel, prior to transferring to your dome at approximately 8:30/9:00 pm; from early January onwards, you will check-in at approximately 4 pm and have dinner at Torassieppi. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact one of our team for a quote.

Available: Monday - Sunday


Credit: Harriniva Hotel And Safaris

Personalise this tour


Our pick

Lapland Snowmobile Safari

From £312pp

This is the longest single day snowmobile safari available at Harriniva. You will travel one per snowmobile and approximately 80-100km, stopping for a picnic lunch and hot drinks around an open fire. Guides, instruction and equipment included.

Please note: snowmobile drivers must be at least 18 years old and hold a full driving licence

Total duration: Approximately 5-6hrs

Minimum group size: 2 people (min 18yrs)

Activity level: High

Available: Saturday at 10 am


Image Credit: Antti Pietikäinen


Other options

Activities

Aurora Horse Sleigh Ride

From: £75pp

Appreciate the silence of the night time wilderness as you travel in a horse-drawn sleigh. As you travel further, hopefully the Northern Lights may appear above you. This activity lasts for 1.5-2 hours including transfers.

Minimum group size: 2 adults and suitable for those aged 12 years and older.

Available: Monday 8:40 pm

Get on the saddle

From: £75pp

This activity is a great introduction to horse riding, whether you have never been on a horse before, you’re a beginner or you simply want a gentle journey. The guide will lead you and your horse through the nearby wintery forest to admire the beautiful scenery. The activity lasts for around 1.5-2 hours including transfers.

This programme is suitable for those aged 12 years and over.

Minimum group size: 2 adults

Available: Tuesday 9:45 am

Lappish foodie experience

From: £32pp

Enjoy a cooking course where you'll make several dishes using local ingredients. The dishes that you prepare over an open fire will then be tasted at dinner and hopefully, you will go away with some cooking tips to take home!

Minimum group size: 2 adults

Duration: Approximately 2 - 3 hours

Available: Tuesday at 6 pm


Image credit:  Antti Pietikainen

Howl with the huskies (Overnight Husky Safari)

From: £520pp

A true wilderness experience is in store for you, as you will be pulled through extraordinary outdoor environments covering approximately 20 to 25km each day. You will overnight in a rustic wilderness cabin and have dinner and breakfast there as well as have time to relax in a heated sauna. Lunch will be prepared over an open campfire. You will be responsible for looking after your husky team and assisting with campsite tasks, like collecting firewood.

Each cabin is slightly different from the others, with some having the most basic facilities (no running water or electricity). All are comfy and will keep you nice and warm; all the more so once the fire gets going. Everyone will sleep in a dormitory-style arrangement and helping with water and firewood collection is all part of the outdoor experience! Given the remote location of the cabins, you will be well-placed in light pollution-free zones for viewing the Northern Lights.

Read more about this activity

All instruction and equipment are provided (including an Arctic grade sleeping bag). Each person will drive their own sled on the safari.

Minimum group size: 2 adults

Minimum age: 18 years old

Activity level: High

Available: Friday at 9.20 am


Image credit: Laura Hodgkiss

Overnight wilderness snowmobile safari (80km)

From: £408pp

This overnight wilderness cabin experience will see you driving your own snowmobile 50km through the Lappish forest and over frozen lakes before arriving at the cabin in the early evening. Your guide will heat the sauna by the lake and prepare a delicious meal. The cabin accommodation is in shared facilities with sleeping bags provided. In the morning, you will have breakfast at the cabin before driving back to Jeris.

Available: Saturday 3pm

Minimum age: 18 years old and must hold full valid driving licence

Cross-country skiing in a Winter Wonderland

From: £55pp

Learn to travel across the snow Finnish style! Your guide will teach you the basics of cross-country skiing before you head off into the nearby snowy wilderness, following the ski tracks and enjoying the beautiful scenery. You will be out for around 2 hours in total

Minimum group size: 2 adults

Trip duration: Approximately 2 hours

Available: Tuesday at 10 am and Friday at 2 pm

Aurora snowshoeing hunt

From: £59pp

This Aurora hunting session will see your guide lead you on foot as you use snowshoes and headlamp to navigate your way to an ideal Aurora viewpoint. Warm drinks will be served as you watch the skies for a potential Northern Lights display.

Total duration: 2-3 hours

Minimum age: 12 years old

Minimum group size: 2 people

Activity level: Medium

Available: Thursday and Saturday at 9 pm

Snowshoe walk in the national park

From: £79pp

Experience the traditional way of travelling over thick snow (without sinking up to your waist!). This walk is led by a guide who will take you into the Pallas National Park area. This is the biggest fell region in West Lapland and it is renowned for its spectacular scenery and beautiful views. You will also visit Pallas Nature Centre if opening hours allow.

Lunch is included back at Jeris.

Total duration: Approximately 4 hours (including transfers)

Minimum age: 12 years old

Minimum group size: 2 people

Activity level: Medium

Available: Wednesday, Friday and Sunday at 10 am

Husky Aurora adventure (9km)

From: £133pp

This evening dog sled safari is a real experience. You head into the darkness in search of the Northern Lights with your eager dog team pulling you along and head torches illuminating the trail. You shall travel in pairs and journey along the trails which are illuminated only by torchlight. Even if the Northern Lights are not shining, this is an unforgettable experience.

Guides, instruction and equipment included.

Total duration: Approximately 2 hours

Minimum age: 12 years old

Activity level: High

Minimum group size: 2 people

Available: Wednesday and Saturday at 8.40 pm

Aurora snowmobile adventure

From: £100pp

The chances of seeing the Aurora Borealis are enhanced on this night safari by snowmobile. After a safety briefing and instruction, you will set off on your machine travelling two people per snowmobile. Covering approximately 20km you will reach the top of a nearby fell where you will enjoy a warm drink and gaze out at the night sky. You can change drivers as long as both have driving licences.

Minimum group size: 2 adults

Minimum age: 12 years old. Please note: snowmobile drivers must be at least 18 years old and hold a full driving licence

Activity level: Low

Total duration: Approximately 2 hours

Available: Monday and Friday at 9 pm

Panoramic snowmobile safari

From: £96pp

During this thrilling snowmobile safari, you will explore the fells and forests around Jeris. It provides a great introduction to the area and to snowmobiling. You will cover around 30km and travel with two people per machine along trails which lead you through stunning scenery. There will be the chance to change drivers if you both have a driving licence.

Guides, instruction and equipment included.

Minimum group size: 2 adults

Total duration: Approximately 2 hours

Activity level: Low

Available: Tuesday and Wednesday at 2 pm; Sunday at 10 am

Drive your own snowmobile: £125pp

Reindeer sleigh Aurora experience

From: £108pp

Travel across a frozen lake on a reindeer sleigh ride (2 people per sled). With minimal light pollution, this is an ideal opportunity to view the Northern Lights should conditions be favourable. A hot drink will be served around the fire following your safari.

Group size: Minimum 2 people; 2 people per sled

Trip duration: Approximately 1-1.5 hours (including transfers)

Activity level: Low

Available: Tuesday and Thursday at 8.40 pm

Lappish local culture

From: £125pp

Today you will visit a local reindeer farm. You will be given an insight into the lives of the herder and the importance of the reindeer to the local economy and traditions.You will have the opportunity to feed the reindeer and visit the small museum. You will also be given a short reindeer-pulled sleigh ride covering 3km and the chance to see Torassieppi Winter Village during your time here (from late December onwards). Lunch will be served in a small Lappish kota.

Minimum group size: 2 adults

Minimum age: 5 years old

Total duration: Approximately 3.5-4 hrs

Activity level: Low

Available: Monday, Wednesday and Saturday at 10.40 am

Tour to Torassieppi (40km Snowmobile Safari)

From: £158pp

After a full safety briefing and driving instructions by the local expert guide, you’ll be ready for your 40km snowmobiling adventure. Speed across snowy trails as you travel through forests and over frozen lakes before heading to Torassieppi Winter Village and Reindeer Farm.

You’ll firstly have the chance to meet and feed some of the resident reindeer at one of Finland’s oldest reindeer farms.

Read more about this activity

Lunch will then be served, after which you will have the chance to explore the wonderful Winter Village with its ice sculptures, snow rooms and ice restaurant.

You shall then continue back to Jeris by snowmobile.

This trip is based on two people sharing a snowmobile but if you would like to travel with your own machine this can be arranged for a supplement so please just ask our sales team for details. You will be out for a total of around 3.5 hours.

Guides, lunch, instruction and equipment included.

Suitable for those aged 12 years and over but please note that you must be over 18 and hold a full driving licence to drive a snowmobile. 

Activity level: Medium

Minimum group size: 2 adults

Available: Saturday at 10 am


Image credits: Antti Pietikainen

Special Nights

Overnight at Torassieppi Winter Village

From: £84pp

Spend a memorable night in a traditional snow igloo room within Torassieppi Winter Village. Snow structures and igloos have been used for centuries as a form of protection from the Arctic weather and whilst the outside temperatures can plummet, inside they remain more moderate.

Your bed may be made of snow but your thick sleeping bags will ensure a warm night.

Transfers, sleeping bag, hot drink and breakfast all included. You will enjoy your evening meal at your hotel prior to transferring to your snow igloo room in the evening at approximately 8:30/9pm. The toilet and sauna facilities are approximately 200 metres’ walk away. You will check out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact us for a quotation.

Available: Monday to Sunday at 8.30/9pm


Image credit: Antti Pietikäinen

Night in an Aurora Dome

From: £142pp

The remarkable Aurora Domes are situated at Torassieppi and Jeris offer a fantastic experience for overnight guests. These dome-shaped tents are filled with cosy features and they're simple but warm. The domes have been designed so that one wall is see through and therefore provides views of the night sky and, with luck, the Northern Lights.

The Domes are equipped with a double bed and a wood burning stove to keep you nice and warm. The toilet, shower and sauna facilities are located a short walk away (approximately 50 -100m).

Transfers and breakfast are included. For December dates at Torassieppi, you will have dinner at your hotel, prior to transferring to your dome at approximately 8:30/9:00 pm; from early January onwards, you will check-in at approximately 4 pm and have dinner at Torassieppi. If you are staying at an Aurora Dome in Jeris, check-in is approximately 4 pm throughout the season and you will have dinner at Jeris as well.

At both locations, you will check-out after breakfast.

Please note that the price shown is based on you keeping your hotel room for the duration of your three/ seven-night stay. Other rates apply for additional nights. Please contact one of our team for a quote.

Available: Monday - Sunday


Credit: Harriniva Hotel And Safaris

We include more, no hidden costs

On each of our holidays you will see a clear outline of exactly what's included in the price of your holiday. We never use 'headline' or 'lead-in' prices like so many tour operators, as we prefer to include as much as we can, rather than see our clients incur considerable additional costs in our destinations.
Price guarantee

Please note: prices below are based on the minimum accommodation occupancy requirements being met (see 'Terms' tab below for details)

Dates
Sun 29 Dec 2019
to Sun 05 Jan 2020
Book
Adults£ 2,195

Please note: Our holiday prices are based on the lowest available airline fares. These fares can sell out quickly and, as a result, prices may increase and supplements may be applicable. We recommend booking at the earliest opportunity in order to secure the best possible fares and flight times.

Next season’s pre-sale dates and prices

To secure your holiday for next season, you can make a pre-reservation by paying a deposit of only £50pp. The provisional prices, departure dates, and itinerary remain subject to change. We will contact you when final details are confirmed, and you will have 14 days to decide if you would like to go ahead. Should you wish to proceed then a further deposit (typically of £350pp) will be payable at this stage. If you decide not to travel, we will refund your initial £50pp payment. Our Travel Experts will happily provide you with full terms and a complete quotation.

Dates
Tue 29 Dec 2020
to Tue 05 Jan 2021
Enquire
Adults£ 2,350

For our full booking terms and conditions please click here

Holiday group size (approximate)

This holiday requires a minimum of 2 people to run, however, on some dates we require a minimum of 8 people for our flight allocation. Maximum 22 people (approximately). Please speak to our Travel Experts for further information.

Group size

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

Minimum numbers required for a holiday to operate

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

Minimum age

If a specific minimum age applies to this holiday, it can be found in the Key Facts box on the holiday Overview page.

Unless otherwise stated in the in the Key Facts box on the holiday Overview page, the minimum age for participation in an Artisan holiday is typically 8 years old (there may be younger children in some destinations who have booked with other companies). If an adult-only environment is important to you, then please contact our Travel Experts and they will advise on the best dates and destinations for you. If you are looking for a holiday designed specifically for families then please see our sister company www.activitiesabroad.com

Single supplements

Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation. 

Medical history and advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

Pregnancy

If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Insurance

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

Reduced mobility

If you have a reduced level of mobility, then please contact our Travel Experts to discuss the suitability of this holiday in relation to your requirements.

Experience and fitness
Any activities included in your itinerary are all designed for beginners. Full instruction and tuition are provided for all activities and you do not need to have any previous experience. For example, you need never have set foot on a pair of skis of any kind before a cross-country ski tour. We have adults of all ages and fitness levels taking part in our holidays.

We do highlight certain itineraries where an increased level of fitness is required. If you have any questions at all with regards to fitness levels please get in touch and talk to one of our experts. You can find further details in our trip preparation section online. You must inform us at the time of booking if any of your party has a disability, medical or behavioural conditions which could affect their own participation in the holiday or indeed that of the other people on the holiday.

Guides and safety
It is essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided. Nobody knows the environment better than our activity providers who work here almost every day.

Consequently, their knowledge and experience are unsurpassed. If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides, please make this clear to them immediately before starting the activity.

There may be rare occasions when our guides consider local conditions unsuitable for a certain activity. Hence, your itinerary may be subject to change at short notice, but we will always endeavour to firstly find a replacement on the day and secondly, to provide the cancelled activity later in your stay whenever possible. Very occasionally it proves impossible to provide the activity in which case you will be refunded when you return home.

Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

You must inform us of any medical conditions that may affect your participation in an activity at the time of booking.

Booking activities locally and equipment hire

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern.

In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

Itinerary amendments

The order of activities is always subject to change and guests will be provided with their final itinerary upon arrival.

Car hire
If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card. Please see your trip dossier for full details.

Travel Safety and Foreign Office Advice

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

The Foreign and Commonwealth Office Advice

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/ Canadian Consular Affairs Bureau http://voyage.gc.ca/ The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Flight schedule changes and connecting transportation

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

Booking your own flights - cancellation disclaimer

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

Minimum accommodation occupancy:

Cabin A: price is based on 2 adults sharing a cabin (minimum occupancy for a cabin A is 2 adults)
Cabin B: price is based on 3 adults sharing (minimum occupancy for a cabin B is 3 adults)
Cabin C: price is based on 4 adults sharing (minimum occupancy for a cabin C is 4 adults)



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