Overview
What's included?
- Flights: return direct flights from London Gatwick to Kuusamo. Flights routes are subject to change
- Transfers: return airport transfers
- Accommodation: 7 nights’ accommodation in an apartment type A or B (upgrades available - supplements apply)
- Meals: not included (your accommodation consists of a fully equipped kitchen and is within walking distance to shops and restaurants)
- Activities: choose from our extensive range which is detailed in the ‘Personalise’ section of the holiday page (activities are priced individually). The order of activities you select is subject to change. Fully qualified guides and instructors are present during activities
- Cold weather clothing for the duration of your stay
As one of the largest ski resorts in Finland, Ruka boasts excellent snow sports facilities, as it lies in the heart of action and adventure. Not only this, but the area’s untouched, natural beauty and pure mountain air make it the perfect place to spend a snow-filled week away, with a mixture of tranquillity and excitement.
You have the freedom to design your own itinerary, complete with as many activities as you like, which can be found in the ‘Personalise’ tab for this trip. You can jam-pack your week with exhilarating ventures, add a touch of culture to your week, or leave space in your schedule for some relaxation.
You can ride over the rolling fells on a husky sled or reindeer sleigh, speed over the mystical snow on a snowmobile and take a tranquil walk through the thick blankets of white powder by snowshoes. Ruka also offers many opportunities to eat, sleep and live like the locals. Why not spend the night in a cosy wilderness hut, cooking your own dinner over the open fire, or enjoy a traditional Finnish dinner followed by an exciting night in an igloo? For a more relaxed holiday, don’t forget to make time for the fantastic sauna and jacuzzi facilities that are available (payable locally), including your own private sauna in your accommodation. There is something to suit every preference.
Your beautifully decorated private apartment is the perfect base for relaxing after an exciting day, whilst still being in the heart of all of the adventure, as the activities courtyard is right on your doorstep.
The holiday price includes direct flights, airport transfers and cold-weather clothing for the duration of your stay, as well as seven nights in a private apartment.
Please note: many activities require a minimum number of participants in order to run so all activities are subject to availability.
Agenda
Agenda
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DAY 1
Arrival and Welcome
You will be met at the airport and transferred to your accommodation at Ruka, where you can settle into your cosy apartment and explore the shops and restaurants at the Ruka Centre. You will have a welcome meeting once you arrive, where you will be given all of the information you need for your trip and you can ask any questions that you might have.
The great thing about our tailor-made option is that you can choose exactly what you want your trip to involve.
The base price includes your flights, transfers, accommodation for seven nights, cold-weather clothing for the duration of your stay, and fully qualified wilderness guides and instructors during your chosen activities. You select the activities you would like to do from the list shown in the 'Activities' section, ensuring your holiday can be as active or gentle as you wish.
Our Travel Experts are on hand to help you craft the ideal itinerary.
Included Meals: None -
DAY 2 - 7
Design Your Own Holiday
Fill these days with as many or as few activities as you wish, selecting from the options listed in our 'Personalise' section.
There are many activities to choose from and should you need advice on the best options for you please speak to one of our Travel Experts. They will be happy to help prepare the perfect itinerary for you.
Included Meals: None -
DAY 8
Departure
You will be transferred to the airport ready for your flights home.
Included Meals: None
Accommodation
Accommodation
Included in price
Vanha Karhu Apartment
Nights: 1-7
Within walking distance to Ruka Centre and only 1km from Ruka’s downhill slopes, Vanha Karhu Apartments offer the ideal base for a winter trip.
Well-known for its wellbeing facilities there are several saunas and outdoor hot tubs available for guests and your apartment even offers its own private sauna.
The newly renovated, modern yet cosy décor of the interiors, provides a warm atmosphere which is perfect for relaxing after a busy day in the snow.
Hotel facilities
- Your apartment has a fully equipped kitchenette, supplied with fridge, freezing compartment, toaster, microwave oven, electric stove, coffee machine, kettle and dishwasher so they are ideal for self-catering
- The central point of your accommodation will be the Ruka Centre, where you will find restaurants and shops. You can buy food for the duration of your stay here, and it is accessible by foot or via the free shuttle bus which runs daily from 9.30 until 19.00
- The starting point for all your activities is in the same courtyard as your accommodation so you never have too far to go
Room Type
Apartments A and B:
Your beautifully decorated, spacious apartment has its own living area (with a TV), fully equipped kitchenette, shower and toilet, private sauna and two twin bedrooms. Each cabin also has its own terrace/porch. Wifi is available and hairdryers are provided.
Image credits: Ruka Safaris
Other options
Vanha Karhu Apartment C Upgrade
For larger groups, or simply those seeking more space in their accommodation, it is possible to upgrade to apartment C. The apartment is bigger than apartments A and B and offers an extra twin bedroom and a sofa bed in the lounge area. Exactly the same amenities are provided, plus an additional washing machine.
Image credit: Ruka Safaris
Special Nights

Igloo Night
Around 10 minutes from Ruka Centre lies Iisakki Village, where a selection of snow igloos provide a truly memorable night of accommodation.
Guests are transferred to this remote spot at around 7 pm, and on arrival will enjoy a set three-course meal in the restaurant. Following dinner, you can check into your igloo. You will sleep on a bed made of ice which is covered with a mattress and cosy reindeer skins. The inside temperature is a constant -5C and you will be provided with a military grade sleeping bag to keep you warm during the night. There is a heated area for guests to use situated a short walk from the igloos and this contains the toilet facilities.
The next morning you will enjoy breakfast at the Iisakki before being transferred back to your accommodation in Ruka.
Trip Duration: Overnight stay
Available: Monday to Sunday at 7 pm (20 December 2018 to 30 March 2019)
©Ruka Safaris
Personalise
Personalise this tour
Our pick
Snowmobile Safari and Visit to a Reindeer Farm
This activity is packed with exciting new experiences, as not only will you travel to the reindeer farm by snowmobile, but you will also enjoy a magical sleigh ride once you arrive. This day is also brimming with culture, as the farm is local and the reindeer herders are eager to teach others about the reindeer and their importance to Finnish economy, history and culture. You will travel with two people per snowmobile, covering around 50km of the idyllic landscape overall (the driver must hold a full driving licence).
Read moreDuring the experience, you will enjoy a hot drink, sausages and a sweet snack.
Guide, instruction and equipment included.
Total duration: approximately 4-5 hours
Minimum participants: 4 adults
Available: Wednesday at 10 am
Other options
Activities

Introduction to Snowmobiling
This introduction to snowmobiling is perfect for those who have never tried this thrilling activity before, as you will receive full instructions on how to drive over the rolling fells on an exhilarating journey. You will receive a full safety briefing before you drive, two people per snowmobile, through the mystical forest scenery (the driver must hold a full driving licence and be at least 18 years old). This activity also includes a break with a hot drink and a sweet bun.
Read more about this activityGuide, instruction and equipment included.
Minimum Participants: 4 adults
Total Duration: 2.5 - 3 hours
Available: Monday, Tuesday, Friday & Saturday at 10 am, Christmas Day and New Year’s Day at 2.00 pm
Image credit: Ruka Safaris

Fat Biking
If you enjoy a bike ride then you simply must try the unique experience of fat biking in the Arctic. The wide tyres of the bike help you travel of the snowy trails as you follow your guide to see more of the impressive frozen landscape. You’ll travel around 4-5km, stopping along the way to enjoy hot drinks and snacks by the fire. Please note, average physical condition is required for this activity.
Available: Thursday & Saturday 11am
Duration 2-3 hours
Minimum height: 160cm

Snowshoe hike to Oulanka National Park
During this activity, you will take a tranquil snowshoe hike to Oulanka National Park – a true Winter Wonderland as the thick, shimmering snow covers every inch of scenery that the park has to offer. Hiking along river Kitkajoki, you will see the Myllykoski old mill which sits beside the river with a blanket of snow on its roof-top. In total, the hike is around 4km long and you will stop to enjoy a hot drink and a sandwich for lunch.
Read more about this activityGuide, instruction and equipment included.
Minimum Participants: 4 adults
Trip Duration: approximately 5 hours
Available: Tuesday at 10 am

Ice fishing
Ice fishing is an extremely popular, traditional hobby in Finland. You will take a peaceful snowshoe walk of around 1km until you reach the perfect fishing spot on a beautiful, frozen lake. You will then be shown how to drill a hole into the frozen lake and wait for a catch. You can enjoy a hot drink and admire the stunning, frosty surroundings while you wait to catch perch, whitefish, roach, pike or grayling. If you are lucky and you make a catch, your guide will show you how to prepare the fish and cook it over the open fire, so your hard work will not go to waste.
Read more about this activityGuide, instruction and equipment included.
Minimum Participants: 4 adults
Trip Duration: approximately 3 hours (including 10-minute return transfer)
Available: Wednesday & Saturday at 10 am
©Ruka Safari

Husky Safari (5km, 10km or 20km)
Husky sledding is one of the most popular activities in Lapland, and this brilliant Husky Safari promises to be spectacular. The huskies are always bursting with energy and will be extremely eager to meet you and take you on your sleigh-ride. You will take a ten-minute transfer to the local husky farm, where you will have time to get to know the excitable huskies. You will learn about their life at the husky farm before it is time to hop on your sled ready for an exhilarating ride. You will drive with two people per sled, and you can choose between a 5km, 10 km or 20 km trip. A hot drink and sausages by the fire are also included in the price.
Read more about this activityGuide, instruction and equipment included.
There are three possible distances and durations for this trip:
5km
Total Duration: approximately 2 hours (depending on weather conditions)
Minimum Participants: 4 adults
Available: Monday, Wednesday and Thursday at 12.30 pm
From: £131pp
10km
Total Duration: approximately 2.5-3 hours (depending on weather conditions)
Minimum Participants: 4 adults
Available: Friday at 10 am
From: £156pp
20km
Total Duration: approximately 3- 3.5 hours (depending on weather conditions)
Minimum Participants: 4 adults
Available: Tuesday and Saturday at 10 am
From: £210pp

Visit to the Reindeer Farm
This activity offers a combination of culture and excitement as you are transferred to a local reindeer farm by car. You will feed the reindeer and learn about their life and history from the knowledgeable reindeer herders, before experiencing an idyllic reindeer sleigh ride in the snow. You can choose whether your sleigh ride is either approximately 300m or 1.5km in length – please note that the 1.5km sleigh ride will incur an additional charge, please speak to our Travel Experts for further details. On your return from the ride, you will enjoy a hot drink, reindeer sausages and a sweet snack.
Read more about this activityGuide, instruction and equipment included.
300 metre Sleigh Ride Price: £76
1.5km Sleigh Ride Price: £115
Available: Wednesday at 11.30am
Total Duration: approximately 3 hours
Minimum Participants: 4 adults
Available: Wednesday at 11.30 am
©Ruka Safaris

Starlight sledging to Search for the Northern Lights
This unforgettable Northern Lights search will take you on a magical sleigh ride beneath the stars. You will ride through a variety of landscapes so that you can really appreciate all that Finnish nature has to offer. For around one and a half hours, you will ride on a sleigh pulled by a snowmobile that carries up to six people, until you reach the camp. Here, you will prepare a fire with help from your guide, before enjoying hot drinks and grilled sausages, possibly beneath the dazzling Aurora Borealis.
Read more about this activityGuide, instruction and equipment included.
Total Duration: Approximately 3 hours
Minimum Participants: 4 adults
Available: Wednesday & Friday at 7 pm

Snowshoe Northern Lights Search in the Fell Scenery
Snowshoeing is renowned for being a peaceful and tranquil activity, as you are surrounded by sparkling blankets of pristine snow while you take a relaxing walk through the landscape. Following an old reindeer trek route of approximately 4km, you will stop now and again to admire the surrounding nature. You can also appreciate the twinkling stars hanging in the sky and, hopefully, the swirling Northern Lights. Along the way, you will stop for a hot drink and your guide will teach you about the Northern Lights and the local wilderness.
Read more about this activityGuide, instruction and equipment included.
Total Duration: approximately 3 hours
Minimum Participants: 4 adults
Available: Tuesday & Thursday at 7 pm

Evening Snowmobile Northern Lights Hunt in a Taiga Forest
You will head out into the night on your snowmobile on this twilight adventure in a coniferous forest (covering approximately 30km). You will drive through the night with two people per snowmobile and, should the conditions allow it, you may catch a spectacular show of the phenomenal Northern Lights dancing with the stars in the sky above (driver must hold a full driving licence). During the safari, you will stop to enjoy a coffee, bun and sausages by the fire.
Read more about this activityGuide, instruction and equipment included.
Total duration: approximately 3 hours
Minimum Participants: 4 adults
Available: Wednesday and Friday at 7 pm

Snowmobiling to the Russian border
Travel 480m above sea-level to the top of the spectacular Kuntivaara Hill on this snowmobile safari. Driving solo on your snowmobile, you will venture to the Russian border and reach the magnificent view of the beautiful Arctic wilderness (the driver must hold a full driving licence). Overall, you will cover around 100km, stopping for a soup lunch and a hot drink in a cosy wilderness restaurant along the way. Previous driving experience with a snowmobile is highly recommended.
Read more about this activityGuide, instruction and equipment included.
Total duration: approximately 6 hours
Minimum Participants: 4 adults
Available: Wednesday and Saturday at 10 am
©Ruka Safaris

River Floating
For an unforgettable winter experience, river floating gives you the opportunity to get as close as possible to nature. After full instructions, you’ll be given your floating suits, life vest and helmet. These specifically-designed suits will keep you above water and most importantly, warm as you float down the river twice. Hot drinks will be served after this brilliant experience.
Available: Monday – Saturday 11am
Duration 2-3 hours
Minimum height: 160cm

RZR Buggy Rally
This activity promises to be exhilarating, fast and a lot of fun, as you take to the enchanting fells and snow-filled forests on an RZR buggy. Each car holds two people, so you can work as a team to speed through the stunning scenery and try to win the prize for the fastest driver at the end.
Read more about this activityPlease note: drivers must hold a valid licence (T-class minimum)
Guide, instruction and equipment included, including helmets and seat belts.
Total duration: 2 hours (approximately)
Minimum Participants: 4 adults
Maximum Participants: 12 persons per group
Available: Tuesday & Saturday at 2 pm
©Ruka Safaris

Cross-Country Ski Lesson
Cross-country skiing is one of Finland’s most-loved hobbies, so it’s a must-do for any visit here. You don’t need any prior experience as the guide will teach you the techniques. You’ll then have a short tour on the official ski track to hone your skills.
Available: Monday, Wednesday & Saturday 3pm
Duration: 1.5-2 hours
Little Extras

Christmas Dinner
Though a Finnish Christmas is traditionally on the 24th, you might want to save your main festivities for the day itself. If you’re travelling with us over Christmas, you could celebrate in style at the forest restaurant Kontioluola. There will be a brilliant buffet selection for your starter and dessert and a delicious menu to choose from for your main course. Enjoy your meal on your candlelit table by an open fire. The transfers are included in the price, so you will be taken to Kontioluola and brought back to your accommodation.

Christmas Eve Dinner
Enjoy Christmas as the Finns do with a celebration on Christmas Eve. Travelling to the forest restaurant Kontioluola, dinner is served in a buffet-style and you can choose a starter, main course and dessert from the delicious selection. Enjoy your meal by the open fire on your candlelit table, as you look forward to Christmas Day. The transfers are included in the price, so you will be taken to Kontioluola and brought back to your accommodation.

Finnish Sauna Experience and Wild Food Dinner
After an exciting few days in the snow, what better way to spend an afternoon than unwinding in a traditional Finnish lakeside sauna? Once you arrive at the sauna in Iisakki, a local guide will teach you about the origins of sauna culture. Then, you will be able to spend two whole hours experiencing the traditional Finnish routine of unwinding in the warming sauna, plunging into the chilling ice pool and then heading to the bubbling jacuzzi – before repeating the cycle all over again. Please note that there will be other people enjoying the sauna experience with you. You will be served berry juice, water and tea, along with some small snacks.
Read more about this activityAfter this relaxing and traditional experience, you will watch a short film about the Northern Lights in a rustic outdoor barn in Lisakki Village. Then, you can look forward to a wild food buffet dinner in Lisakin Talo, with delicacies such as fish, wild game and berries on offer.
Please note: The Wild Food Dinner is not suitable for vegetarians or vegans.
Activity Duration: approximately 5-6 hours overall (the official sauna experience lasting around 2 hours)
Available: Wednesday & Friday at 4.30 pm
©Ruka Safaris

Traditional Wild Food Dinner
For this traditional dining experience, you will be transferred to Lisakki Village, which is home to many beautiful old buildings and striking snow sculptures. You will watch a short film about the phenomenal Aurora Borealis in a rustic barn before entering Lisakin Talo, Lisakki Village’s old main house. Here, you will taste the delicious local cuisine, trying wild food delicacies such as fish, wild game and wild berries.
Read more about this activityPlease note: this experience is not suitable for vegans or vegetarians.
Duration: approximately 3 hours (including transfer)
Available: Wednesday & Friday at 7.00 pm
Special Nights

Igloo Night
Around 10 minutes from Ruka Centre lies Iisakki Village, where a selection of snow igloos provide a truly memorable night of accommodation.
Guests are transferred to this remote spot at around 7 pm, and on arrival will enjoy a set three-course meal in the restaurant. Following dinner, you can check into your igloo. You will sleep on a bed made of ice which is covered with a mattress and cosy reindeer skins. The inside temperature is a constant -5C and you will be provided with a military grade sleeping bag to keep you warm during the night. There is a heated area for guests to use situated a short walk from the igloos and this contains the toilet facilities.
Read more about this activityThe next morning you will enjoy breakfast at the Iisakki before being transferred back to your accommodation in Ruka.
Trip Duration: Overnight stay
Available: Monday to Sunday at 7 pm (20 December 2018 to 30 March 2019)
©Ruka Safaris
Dates & Prices
We include more, no hidden costs

Prices are based on 2 adults sharing an A or B apartment
Prices
Next season’s pre-sale dates and prices
To secure your holiday for next season, you can make a pre-sale booking and fix the price of your trip at the pre-sale price displayed below. Simply by paying an initial deposit of £100pp, you will protect yourself from any package price increases. The departure dates and itineraries remain preliminary and we will contact you when the final dates and itineraries are confirmed, you will then have 14 days to decide if you would like to go ahead. A further deposit payment will be due at the time of us confirming the trip details to you. If you decide not to travel, we will refund your full deposit payment. We reserve the right to charge supplements where there are significant changes to an itinerary or increases in flight costs. Any non-package rates remain subject to change.
Dates | ||
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Sun 12 Dec 2021
Enquire
to Sun 19 Dec 2021 |
Adults£ 1,130 | |
Sun 19 Dec 2021
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to Sun 26 Dec 2021 |
Adults£ 1,580 | |
Sun 02 Jan 2022
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to Sun 09 Jan 2022 |
Adults£ 1,055 | |
Sun 09 Jan 2022
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to Sun 16 Jan 2022 |
Adults£ 845 | |
Sun 16 Jan 2022
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to Sun 23 Jan 2022 |
Adults£ 845 | |
Sun 23 Jan 2022
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to Sun 30 Jan 2022 |
Adults£ 895 | |
Sun 30 Jan 2022
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to Sun 06 Feb 2022 |
Adults£ 995 | |
Sun 06 Feb 2022
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to Sun 13 Feb 2022 |
Adults£ 995 | |
Sun 13 Feb 2022
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to Sun 20 Feb 2022 |
Adults£ 1,385 |
SUPPLEMENTS
Single snowmobile supplement | £23 |
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Single husky safari supplement | £80 |
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Terms
For our full booking terms and conditions please click here
The Specifics
Holiday group size (approximate)
Minimum of 2 people; maximum of 50 (on some activities)
Group Size
We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.
Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.
Minimum and maximum age
If a specific minimum age applies to this holiday, it can be found in the Key Facts box on the holiday Overview page.
Unless otherwise stated in the in the Key Facts box on the holiday Overview page, the minimum age for participation in an Artisan holiday is typically 8 years old (there may be younger children in some destinations who have booked with other companies). If an adult-only environment is important to you, then please contact our Travel Experts and they will advise on the best dates and destinations for you. If you are looking for a holiday designed specifically for families then please see our sister company www.activitiesabroad.com
Itinerary amendments
The order of activities listed in this agenda is provided for guidance only, your final and detailed itinerary will be provided either with your final travel documents (which are uploaded into your online account around a week prior to departure) or upon arrival.
Medical History and Advice
We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.
In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.
In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.
Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.
Insurance
Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.
It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.
If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.
The UK Foreign Office Advice
Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.
The Foreign and Commonwealth Office Advice
We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.
The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:
Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/
New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/
Canadian Consular Affairs Bureau http://voyage.gc.ca/
The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html
If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.
If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.
If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.
If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.
Booking activities locally
Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).
When arranging any such activity please always ensure that safety is your primary concern.
In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.
Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.
Brexit information for British Passport holders
For the most up to date information on how the UK’s departure from the EU may affect your holiday please click here to view our Brexit information for British Passport holders.
Flight schedule changes and connecting transportation
On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.
Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.
Booking your own flights - cancellation disclaimer
If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.
If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.
Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.
Terms and Conditions
Our full booking terms and conditions can be found on our website: https://www.artisantravel.co.uk/booking-conditions
Additional Cancellation Terms and Conditions
Cancellation terms: Please note that the following cancellation terms supersede those mentioned in section 7 of our general booking terms and conditions.
More than 63 days prior to departure - Loss of deposit
- 63 to 43 days prior to departure - 40%
- 42 to 31 days prior to departure - 70%
- 30 or less days - 100%
Reviews
Traveller Reviews
This holiday was the perfect combination of relaxation and activities. The self catering apartment provided us with spacious accommodation in which to lounge around in, while the village of Ruka and the Ruka Safaris lodge offered an array of activities and entertainment options. It was nice to have the ability to cook meals in house and also enjoy the many superb restaurants located in the village…
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centre. Only a 10 minute walk away, Ruka had something for everyone.
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You did a fabulous job and we really appreciated it.