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Price from £4,935pp
VISITING: Greenland, Iceland BROCHURE CODE: 5309
All prices include: accommodation, guided activities and meals; all as listed.
Discover the immense variety of the world’s biggest island on this grand tour of Greenland. Enjoy the beautiful and lush south with its fascinating Viking history; take in Nuuk, a modern capital in a traditionally Inuit society and Ilulissat, the town of icebergs and a UNESCO World Heritage site. This eleven-night cruise ends in the Westman Islands and finally, Reykjavik, the coastal capital of Iceland.

What's included?

  • Flights: Charter flight from Keflavik to Kangerlussuaq
  • Transfers: all transfers in Iceland and transfer from the airport to the ship in Greenland
  • Accommodation: 2 nights in a hotel in Reykjavik and 11 nights en-suite cabins in cabin category P (outside cabin with porthole). Upgrades are available
  • The following destinations are included in the holiday: Reykjavik, Kangerlussuaq, Uummannaq, Ilulissat, Nuuk, Narsasuaq, Quassiarsuk and Vestmannaeyjar
  • Meals: 2 breakfasts in Reykjavik; 11 breakfasts, 10 lunches, 11 dinners and midnight snack each evening on board
  • Cruise itinerary as per agenda (subject to change)
  • Juice, water, tea and coffee are all included
  • Wind jacket
  • Onboard entertainment programme including lectures on Icelandic culture, history and wildlife from local experts
  • Zodiac excursions (weather dependent)
  • Use of gym facilities on board the ship
  • Fully qualified wilderness guides and instructors during activities 

A note on flights: flights to and from Iceland are not included in the holiday price so that the best available fares and most appropriate schedules can be found for you at the time of booking. This route is served by both low cost and scheduled airlines and our Travel Experts will happily provide you with a quote and arrange flights on your behalf.

During this unforgettable thirteen night holiday, you will enjoy the long days of the Arctic summer whilst also making the most of the captivating and wild beauty of Greenland and the magnificent natural wonders of Iceland. You will also have time to explore Reykjavik, one of the smallest capitals in the world.

Boarding the boat in Greenland, you will explore the rugged and remote west coast, a region that reflects and promotes the traditional way of life which is widely embraced on the island. The landscape throughout is dominated by steep fjords, floating icebergs and immense glaciers and there is some staggering scenery to enjoy.

In Iceland, you will visit the Westman Islands and witness the power of the natural world as you see the destruction and beauty which has been caused by volcanic eruptions over thousands of years.

Throughout this arctic cruise, you can add in shore excursions to further explore or simply enjoy the views and the presentations from the expedition team on board. The MS Ocean Diamond is a delightful cruise ship; large enough to offer guests great facilities and comfort but, with a maximum of 224 passengers, the vessel is small enough to ensure the best possible experiences for all on board.

The expert team on board will make your stay as comfortable as possible and your meals are included from the night you board until the morning you disembark; so you really can relax and focus on your holiday.

This is an unforgettable arctic adventure which takes in two wild countries and a vast number of natural wonders.

Image credits: Iceland Pro Travel, Visit Greenland, Fotografie.Opzolder.Co
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Key facts

Duration:13 nights
Suitable for: Ages 18+ with a reasonable level of physical fitness. See our terms for further information
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  • Having touched down at Keflavik Airport, you will be greeted and transferred to your hotel in Reykjavik. Depending on your arrival time, you can either relax in your hotel room or stroll around the city.

  • Today, you can explore this fascinating city before your flight to Greenland this evening. There is a lot to see and our Travel Experts will be happy to suggest some suitable itineraries for you.

    Your flight from Iceland will land around 8 pm in the remote town of Kangerlussuaq and as you descend towards the airport you may begin to understand the sheer scale of the wilderness here.

    The MS Ocean Diamond will be awaiting your arrival, anchored off the coast of Kangerlussuaq, and you will embark via Zodiac boats ahead of your departure.

    You can check into your cabin and get acquainted with the facilities on board before a welcome drink and dinner. You can really relax, knowing that all of your meals are catered for from here on and that the expert team on board is there to ensure you have the most wonderful experience.

  • The first full day sees you heading up the west coast of the island and you can really begin to settle into life on board.

    The ship is staffed by an experienced expedition team and there will be presentations provided by these knowledgeable guides (all of which are included in your holiday) to enjoy throughout your stay.

    You can take in the incredible scenery as you journey along the western flank of Greenland.

  • Today sees you hit the most northerly point on your travels as you visit Uummannaq which is situated around 300 miles north of the Arctic Circle. This is one of the most picturesque villages in Greenland, residing at the foot of a heart-shaped mountain and home to around 1500 residents. The multi-coloured homes are dotted around a rocky coast and look out across the vast Ocean. It is fascinating to see how people live and thrive in such an utterly remote location. A visit to the Uummannaq Museum, which tells brilliant stories from the region, is included. Very interesting is an exhibition of Alfred Wegener’s expedition on a propeller-driven sled.

  • In the morning you will see the beautiful Eqip Glacier. The Eqip Glacier is an awe-inspiring sight to see and the face of the ice stretches for around five kilometres. It calves into the sea on a fairly regular basis and the sound and sight of these vast chunks of ancient ice crashing into the water is remarkable. There is no colour quite like that of the blue of glacial ice.

    Your next stop is Ilulissat, which means ‘iceberg’ in Greenlandic and the reasoning behind its naming will become wholly clear upon arrival.

    The Ilulissat Ice Fjord is filled with vast icebergs which have been formed by gigantic sections of glacial ice breaking off into the surrounding seas. The sight of these icebergs is sure to be breathtaking and you will certainly understand why it has been designated as a UNESCO World Heritage site.

    The Sermeq Kujalleq Glacier is one of the most productive glaciers in the Northern Hemisphere and calves over 13 square miles of ice per year. With luck, you may get to witness such an event during your stay.

  • Spend the morning enjoying and exploring this fascinating area. There are a variety of excursions available during your time here and these include the likes of flights over the glacier and walking tours of this fascinating town. Prices and details of all available options can be found in the ‘Personalise’ section of the holiday page.

  • The city of Nuuk is the capital of Greenland and visitors can witness the charming combination of long-held Arctic traditions and modern life in a bustling town. Dating back to 1728, the city is the oldest on the island and was founded in 1728 by a Danish-Norwegian missionary.

    Nuuk is a relative metropolis with around 16,000 residents and your time here can be spent enjoying the culture and heritage of the town.

  • Today, you will visit the breathtaking Ikka Fjord, and admire this unique land formation. Below the azure water, a forest of remarkable mineral columns grows on the seabed. These rare Ikait columns were formed over 10,000 years ago make for a distinctive and remarkable sight.

  • In the evening of day 8, the ship will drop anchor in Narsasuaq. A visit to the Narsarsuaq Museum is included for all guests. It was established in 1991 and has a big collection of photographs from the American base ‘Blue West One’.”  

    You will also have the chance to visit both Quassiarsuk and Narsarsuaq during the shore excursions. Quassiarsuk was founded by famed Viking rebel Erik the Red. Erik gave this country the name 'Green-Land' due to the surrounding landscape of mossy fjords and fertile green valleys.

  • If conditions are suitable, today you will enter the ethereally beautiful, 70 miles long, Prince Christian Sound which connects the Labrador and Irminger Seas. Prince Christian Sound is filled with remarkable scenery – steep mountains often more than 1200m high border the narrow, often ice-choked channel and you will come so close to floating icebergs that you can almost reach out and touch them.

    The floating ice is caused by Greenland's massive inland icecap (the second largest in the world) which pushes the glaciers towards the sea where large chunks break off and become the icebergs that you witness here.

  • Today you cross the Denmark Strait as you set sail for Iceland, following a maritime route that was first used by Norse settlers over 900 years ago.

    While you are cruising you can relax and enjoy the beauty of the open sea, keeping watch for whales, dolphins, and seabirds from the deck or from your cabin.

  • Located off the South Coast of Iceland, the island group Vestmannaeyjar was formed by submarine volcanic eruptions around 10,000 years ago. Surtsey Island is the youngest on the planet and emerged in only 1963 to form part of this island chain. You will head ashore on Heimaey, which is the only inhabited island. The island offers a real sense of the power of nature and its fury as you witness the half-buried homes which have been coated in volcanic ash from an eruption in 1973. On the small Zodiac boats, you will navigate around this fascinating place, exploring caves and looking out for the abundant wildlife and birdlife which is on offer.

  • In the morning, your journey ends as you dock in Reykjavik at approximately 9 am. Breakfast will be enjoyed on board prior to disembarkation.

    Whilst this is the end of your cruise, you will still have the rest of the day to explore Reykjavik. We can arrange an array of land-based experiences in order for you to make the most of your time here in Iceland.

  • After breakfast, it is time to say goodbye to Iceland. You will be transferred to the airport for your journey home.

Included in price

Skuggi Hotel

Nights: 1,13

This hotel is located in Reykjavik’s city centre, close to Laugavegur (which is the main shopping street), and an array of restaurants and bars. ‘Skuggi’ is the Icelandic word for ‘shade’, and the hotel has a fitting interior design of cool greys and calming white. The Skuggi Hotel has 100 rooms, designed with inspiration from the sublime black-and-white nature photography of Icelander Ragnar Axelsson.

Hotel facilities

  • Pick up a drink from the hotel’s stylish on-site bar
  • Free Wi-Fi means you can keep friends and family up to date
  • Wake up to a spread of hot and cold options at the breakfast buffet

Hotel Rooms

The hotel offers both double (with king size bed) and twin rooms. All have an en-suite bathroom with a shower, toilet, hairdryer, and toiletries, free Wi-Fi, a satellite television, a telephone, a tea and coffee set, clothes rack, a desk and chair.

MS Ocean Diamond

Nights: 2-12

MS Ocean Diamond is a wonderful and modern vessel that has been specially equipped for Arctic voyages with ice-strengthened hull and stabilisers that help to reduce roll. She is an ideal expedition vessel but that does not mean that there is any need to compromise on comfort as the facilities on board are excellent. The experienced and expert crew works with the expedition team to ensure that guests have the best possible experience whilst on board.

She is compact and carries a maximum of 224 passengers, meaning that she can explore further than larger ships. This means that her passengers can take in highlights which may elude larger vessels.

Her average cruising speed is around 15.5 knots and she is the first ever polar passenger ship to be carbon neutral, with all emissions offset.

On board facilities

The ship has some fantastic facilities that make it both welcoming and comfortable.

  • All meals as listed are included in your stay and they are prepared by the ship’s team of chefs. You are sure to experience a wealth of delicious specialities during your voyage. The restaurant offers panoramic views of your surroundings. Breakfast and lunch are a buffet and your evening meal will be à la carte. The dress code is casual and so you can leave your black tie at home and simply come equipped for the variable weather
  • Coffee, tea, water, apple and orange juice are included throughout and the lounge on deck 4 serves a late evening snack
  • The various deck and observation areas provide ideal viewpoints from which passengers can enjoy the surrounding scenery
  • The on board shop is a great place to pick up some souvenirs
  • Passengers can browse the books and DVDs in the well-stocked Polar library, sit back in the panorama salon or take advantage of the wellness programmes that are offered, such as yoga classes, massage therapy and aromatherapy treatments
  • There will be a range of talks held in the auditorium by local experts on the heritage and wildlife of the regions you are visiting and the ship’s Zodiac boats are on hand (when conditions are favourable) to give guests the chance to explore further afield
  • Wi-Fi is available on board for an extra charge

Cabin Types

There are many types of cabin to choose from during your stay. Our holidays are based on Category P but we can arrange for guests to upgrade or downgrade to any of the other options subject to availability. Simply contact our Travel Experts for a quotation.

Cabin Type P - Outside Cabin with porthole: These cabins are 19m² and contain double/twin beds, en-suite shower room, TV with DVD, safe, wardrobe, refrigerator, individual temperature control, satellite telephone access, hairdryer and two portholes. Please note that some views can be restricted by lifeboats, etc on deck.

Additional Cabin Options

Cabin Type O – Outside cabin with obstructed view: These cabins are 19m² and contain double/twin beds, en-suite shower room, TV with DVD, safe, wardrobe, refrigerator, individual temperature control, satellite telephone access, hairdryer and picture window. Please note that the view will be restricted by lifeboats or similar.

Cabin Type D – Outside cabin with picture window: These cabins are between 17-19m² and contain double/twin beds, en-suite shower room, TV with DVD, safe, wardrobe, refrigerator, individual temperature control, satellite telephone access, hairdryer and picture window.

Cabin Type A - Balcony suite: These cabins are 30m² and contain a double bed, en-suite bathroom with bath and shower, sitting area, TV with DVD, wardrobe, safe, refrigerator, individual temperature control, satellite telephone access, hairdryer, full-size window with sliding glass door and a balcony.

Cabin Type B – Suite: The suites are spacious at 37m² and feature either two twins or a double bed as well as an additional two twin beds, two private bathrooms with shower or bathtub, sitting area, TV with DVD-player, wardrobe, safe, refrigerator, individual temperature controls, satellite telephone access, hairdryer and picture window.

Cabin Type T – Triple cabin with porthole: These cabins are 19m² and contain two twin beds and one upper bed. They are en-suite with shower room, TV with DVD, safe, wardrobe, refrigerator, individual temperature control, satellite telephone access, hairdryer and two portholes. Please note that the view may be obstructed.

Personalise this tour

Our pick

Ilulissat: City walk and museum

On this tour you will learn about life 200 miles above the Arctic Circle. Ilulissat was an important Danish trading post in the past and this tour will take you to the harbour, the 18th-century Zion Church and the city museum (entrance to the museum is included). Ability to walk on uneven terrain is required.

Read more

Approximate duration: 4 hrs + individual visit to the museum

Min/Max participants: 5/15

Available: Day 6

Price: 100 USD per person

Please note: clients pay for the excursion on board in the USD

Image credit: Shaunjones70

Other options


Ilulissat: Cruise to the Ice Fjord

Small sturdy local boats will take you to the mouth of the Ilulissat Ice Fjord, where an underwater moraine catches many of the big icebergs. The only way to get over the moraine is pressure from behind – therefore you always find a multitude of huge icebergs just in front of Ilulissat. As the boat sails around the icebergs, the captain cuts the engines at a suitable place where you can enjoy the panorama.

Read more about this activity

Warm clothing is recommended!

Approximate duration: 2 hrs

Min/Max participants: 12/-

Available: Day 6

Price: 160 USD per person

Please note: clients pay for the excursion on board in USD. Excursion boat has mostly outdoor space and limited seats.

Image credit: Víctor Romera de la Fuente

Ilulissat: flight above the Ice Fjord

On this exciting tour you will hop aboard a plane for a low-altitude flight to the very end of the world-famous Ilulissat Ice Fjord, a UNESCO World Heritage Site. You will cruise above the glacier edge, where you can enjoy a breathtaking view of huge icebergs dotted with sky-blue glacial lakes. A window seat is guaranteed for the best photo opportunities.

Weather permitted!

Read more about this activity

Approximate duration: 30 minutes

Min/Max participants: 4/5

Available: Day 6

Price: 445 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Visit Greenland

Ilulissat: Sermermiut Iceberg Hike

This guided hiking tour takes you to the Inuit ruins at Sermermiut overlooking the famous Ilulissat Ice Fjord. The first people settled in Sermermiut around 2,000 years BC and your guide will tell you more about the culture and lifestyle of the early Inuit, whilst you enjoy the impressive icebergs that pass by on the fjord.

Read more about this activity

The tour includes approximately five miles of moderate hiking on mountain trails. Hiking boots and outdoor clothing are recommended.

Approximate duration: 5-6 hrs

Min/max participants: 5/15

Available: Day 6

Price: 100 USD per person

Please note: clients pay for the excursion on board in USD

Image credits: Visit Greenland

Ilulissat: Visit the Greenlandic dogs

You will visit a local sledge dog owner, who will tell you stories about the relationship between the Inuits and their dogs and how they rely on each other whilst travelling through the arctic landscape.

Read more about this activity

Approximate duration: 1 hr including transfers

Min/max participants: 5/15

Available: Day 6

Price: 50 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Mads Pihl - Visit Greenland

Nuuk: Food tasting tour

Experience a taste of Greenland during this tasting tour and learn about the way of life here, including the hunting traditions. Whale and seal meat, game, fish and birds are all staples of Greenlandic food. At the small Inuk hostel your guide will introduce you to the local fare which may include a variety of fish, musk ox, seal and other delicacies depending on what has been caught.

Read more about this activity

Approximate duration: 1.5 hrs incl. transfers

Min/Max participants: 15/20

Available: Day 7

Price: 85 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Thomas Leth-Olsen

Nuuk: Hiking around Lille Malene Mountain

This demanding hike will last around 5 hours (including transfers) but will lead you into the spectacular wilderness around Nuuk. You will need to be reasonably fit and have appropriate hiking footwear and clothes for this 6 mile hike in mountain terrain.

Read more about this activity

At the foot of the Lille Malene Mountain you will set off with your guide to explore this arctic mountain terrain on foot, hearing fascinating stories and facts about the landscape from your expert as you go. The views on offer are exceptional and you will certainly be rewarded for your efforts.

A packed lunch is included.

Approximate duration: 5 hrs

Min/Max participants: 15/30

Available: Day 7

Price: 95 USD per person

Please note: clients pay for the excursion on board in USD

Image credits: Javier Guijarro Tortosa

Nuuk: Beer tasting

During this excursion, you will visit one of the Greenlandic microbreweries, the Godthaab Bryghus brewery. Sample some of the local beers, which are brewed by using only regional products.

Read more about this activity

Approximate duration: 1.5 hrs incl. transfers

Min/Max participants: 10/20

Available: Day 7

Price: 90 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Visit Finland

Nuuk: Helicopter flight over Nuuk

On this 30 minute helicopter flight, you will enjoy the sights of Nuuk and its surroundings from a different perspective. During a ground stop, you will have stunning views of the large fjord system and the capital of Greenland, Nuuk.

Read more about this activity

Approximate duration: 1.5 hrs in total incl. transfers, helicopter flight approx. 30 minutes

Min/Max participants: 4/5

Available: Day 7

Price: 665 USD per person

Please note: clients pay for the excursion on board in USD

Image credits: Javier Guijarro Tortosa

Narsarsuaq: Helicopter to Eqaluit Glacier

On this tour you will travel by helicopter to the nearby Eqaluit Glacier. The helicopter flies at low altitude over the coastal mountains before landing in front of the glacier. On this 30-minute stop you will have chance to inspect and photograph the amazing glacier face before the return flight.

Read more about this activity

Weather permitted!

Approximate duration: 1.5 hr in total (incl. transfers); helicopter flight approx. 30 minutes

Min/Max participants: 5/5

Available: Day 9

Price: 665 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: RickbyB3

Narsarsuaq: Hike to Tasiussaq

This guided 8.5 mile hike takes you to a remote former sheep breeding farm in Tasiussaq; you’ll travel along unpaved roads and will need to have good hiking shoes at your disposal. This is a fascinating location but its real charm lies in its views of the Fjord system and the stunning Arctic landscape.

A packed lunch is included

Read more about this activity

Approximate duration: 6-7 hrs

Min/Max participants: 10/25

Available: Day 9

Price: 100 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Marcos Fernández Garrido

Narsarsuaq: hiking and kayaking

On this trip you will hike along the Narsarsuaq fjord for a glimpse of icebergs and glaciers before setting off in a kayak for a paddle across the fjord during which you experience the Arctic landscape from a new perspective.
Hiking shoes and outdoor clothing recommended.

Read more about this activity

Packed lunch is included.

Approximate duration: 7hrs incl. transfers 

Min/Max participants: 5/12

Available: Day 9

Price: 410 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Jeff Swensen

Narsarsuaq: Quassiarsuk Viking Ruins

The small settlement of Qassiarsuk boasts some of the most interesting ruins from the Norse period of Greenland history. Erik the Red settled here after he had been outlawed from Iceland and named the new land 'green land' because the region around Qassiarsuk is characterised by inviting fjord landscapes and green, fertile valleys. On this trip you can see the ruins of the first Christian Church in Greenland and visit the reconstruction of a Viking longhouse.

Read more about this activity

Involves about 2hrs of walking on gravel road

Approximate duration: 2hrs

Min/Max participants: 5/-

Available: Day 9

Price: 35 USD per person

Please note: clients pay for the excursion on board in USD

Image credits: Tore Humstad

Narsarsuaq: Qoroq Ice Fjord

The Greenland icecap produces 250 million tons of icebergs each summer and their last journey begins when they break off into glaciers at the top of fjords.

One of these is Qoroq Glacier near Narsarsuaq which can be reached via a 30-minute boat ride.

Read more about this activity

You will board the smaller boats from the ship and cruise into the fjord for a wonderful view of the glacier. Cruising into the fjord, the boats sail a zigzag route through the icebergs and Qoroq in the distance.

Approximate duration: 1.5hrs

Min/Max participants: 12/-

Available: Day 9

Price: 135 USD per person

Please note: clients pay for the excursion on board in USD

Image credit: Alison Freeman

Vestmannaeyjar: Golf in a volcano

This is a truly unique experience as you have the chance to play just over four hours of golf in the famous golf course, located beside the sea in a sunken volcanic crater. You can take in the stunning views and the rugged coast while playing 18 holes. The course is ranked as one of the best 200 courses in Europe.

Read more about this activity

Course fee and equipment included golf balls are extra (around USD 5 each).

Approximate duration: 6 hours

Min/Max participants: 4/20

Available: Day 12

Price: 190 USD per person

Please note: clients pay for the excursion on board in USD. Handicap 36 is required.

Image credit: Iceland ProTravel

Vestmannaeyjar: Lava Tour (Pompeii of the North)

In the Westman Islands, you can enjoy a guided tour of Heimaey by bus. This excursion will highlight the power of nature as you witness the semi-buried homes and the volcanic crater which have been caused by recent eruptions. A museum visit gives an insight into the geology of the island and an account of both the 1973 eruption, which damaged the homes and the 1963 eruption which created the island of Surtsey (entrance to the museum is included).

Read more about this activity

Approximate duration: 3 hours

Min/Max participants: 10/45

Available: Day 12

Price: 110 USD per person

Please note: clients pay for the excursion on board in USD.

Image credit: Iceland ProTravel


Vestmannaeyjar - Hike on the trail of pirates

You will be taken to Heimaey, the ‘Home Island’, which is known for its extraordinary volcanic landscape. In 1627 the Algerian pirates landed on Heimaey and started to plunder and burn down houses, farms and the church. On this two hour hike, you will learn more about the history of the pirate raid that took place in July 1627.  Drinking water is required for this hike.

Read more about this activity

Approximate duration: 3 hours

Min/Max participants: 15/40

Available: Day 12

Price: 45 USD per person

Please note: clients pay for the excursion on board in USD

Image credits: Ragnar Th. Sigurdsson / ARCTIC-Images.com

We include more, no hidden costs

On each of our holidays you will see a clear outline of exactly what's included in the price of your holiday. We never use 'headline' or 'lead-in' prices like so many tour operators, as we prefer to include as much as we can, rather than see our clients incur considerable additional costs in our destinations.
Price guarantee
Wed 22 Aug 2018
to Tue 04 Sep 2018
Adults£ 4,935 Single Adult£ 8,645

Next season's provisional dates and prices

You can make a pre-reservation to secure your holiday at this stage by paying a deposit but, the provisional departure dates, prices and itineraries remain subject to change. We will contact you when the final dates, prices and itineraries are confirmed and you will have 14 days to decide if you would like to go ahead. If you decide not to travel we will refund your deposit. Our Travel Experts will happily provide you with full terms and a complete quotation.


Wed 21 Aug 2019
to Tue 03 Sep 2019
Adults£ 5,280 Single Adult£ 9,250

For our full booking terms and conditions please click here

Holiday group size (approximate)

Approximately 150 - 220 on board the ship but for activities the group size will be much smaller.

Group sizes
Most of our holidays require a minimum number of participants to operate. Minimum numbers are detailed on each holiday page and are always approximate. Group sizes for tailor made holidays will vary for each of the activities. For private departures you may also be joined by other guests during the activities unless you have discussed specific private activities with us.

If your selected date has not yet reached minimum numbers you will be informed at the time of booking. In the unlikely event that your chosen date has not reached the required minimum numbers nine weeks before your scheduled departure date we will contact you and discuss the various options available to you. We will always do all we can to operate a holiday and in some cases we may be able to operate the holiday by combining your itinerary with that of other guests for some activities (this may mean that the maximum group size is increased but this will be discussed in full with you).

If we are unable to operate the holiday then you will be offered the chance to transfer to an alternative holiday or date (subject to availability). If the alternative is more expensive you will be asked to pay the difference, if it is cheaper then you will be reimbursed. You will also be offered the option to cancel and receive a full refund of all monies paid.

Minimum age

Whilst Artisan Travel only sells holidays to those aged 18 years and over on a small selection of holidays there may be those under the age of 18 who have booked with other companies and where our local supplier also allow those under 18 to participate (additional activities during tailor made holidays for example). Our travel experts will answer any concerns you may have in this regard.

Medical History and advice

You must inform us at the time of booking if any of your party has a disability, medical or behavioural conditions which could affect their own participation in the holiday or indeed that of the other people on the holiday.

We cannot be held responsible for any incident or event arising from your failure to do so.

Experience and fitness

Any activities included in your itinerary are all designed for beginners. Full instruction and tuition is provided for all activities and you do not need to have any previous experience. For example you need never have set foot on a pair of skis of any kind before a cross-country ski tour. We have adults of all ages and fitness levels taking part in our holidays.

We do highlight certain itineraries where an increased level of fitness is required.If you have any questions at all with regards to fitness levels please get in touch and talk to one of our experts. You can find further details in our trip preparation section online. You must inform us at the time of booking if any of your party has a disability, medical or behavioural conditions which could affect their own participation in the holiday or indeed that of the other people on the holiday.

Guides and safety
It is absolutely essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided. Nobody knows the environment better than our activity providers who work here almost everyday.

Consequently, their knowledge and experience is unsurpassed. If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides please make this clear to them immediately before starting the activity.

There may be rare occasions when our guides consider local conditions unsuitable for a certain activity. Hence, your itinerary may be subject to change at short notice but we will always endeavour to firstly find a replacement on the day and secondly, to provide the cancelled activity later in your stay whenever possible. Very occasionally it proves impossible to provide the activity in which case you will be refunded when you return home.

Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

You must inform us of any medical conditions that may affect your participation in an activity at the time of booking.

Booking activities locally
In almost all of our destinations you can book and pay for additional activities locally. Please note that we cannot be held responsible for any injury or loss that occurs through any activities that are booked in your destination (see our terms and conditions for further details).

Please always ensure that your safety is your primary concern when arranging any such activity.

Car Hire

If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card.  Please see your trip dossier for full details.

Payment and cancellation terms:

Please note that the following payment and cancellation terms supersede those mentioned in sections 2 and 6 of our general booking terms and conditions.

Payment terms

A deposit of 20% of the total holiday cost is required at the time of booking. Full payment is required 90 days prior to departure.

Cancellation terms

After booking and more than 62 days prior to departure = loss of deposit

61-43 days prior to departure = 30%

42-29 days prior to departure = 60%

28-15 days prior to departure = 90%

14 days or less prior departure = 100%

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