Win a 3-night holiday to Norway
- Holiday Prize Provider/ Administrator: ARTISAN TRAVEL, TRADING AS, THE ARTISAN TRAVEL COMPANY LTD, Maling Exchange, Hoults Yard, Byker, Newcastle upon Tyne, NE6 1AB. Registered no. 04482022, ABTA No. Y6261, ATOL No. 6865, AITO No. 5180.
The Competition
- Enter this competition for the chance to win a holiday for 2 Adults to Bergen, in Norway. Prize includes: return flights from Newcastle (NCL) to Bergen (BGO) outbound Saturday and return Tuesday, airport transfers, three nights’ accommodation at Radisson Blu in Bergen, all meals & non-alcoholic drinks, activities: Fjord trip, Viking restaurant meal & sightseeing guided tour of Bergen (the “Prize”).
- The competition opens on Friday 23rd June closing date for all Entries is 23:59pm GMT on 15th July 2022.
- Only those aged 18 and over and resident in the United Kingdom and Republic of Ireland are eligible to enter the draw. Participants will need to enter their full name, e-mail address and country of residence.
- Only one entry per person. Any person found to be sending multiple entries will be disqualified. Artisan Travel does not accept responsibility for network, computer and hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
- To enter, participants must submit their details on the competition landing page at co.uk/win-a-holiday-to-norway (“Entry”).
- By submitting an Entry, you will be deemed to have accepted Artisan Travel’s terms and conditions, below.
- One winner will be selected at random from all valid Entries. The winners will be notified via email by 4th August 2022.
- The Prize for this competition is provided by Artisan Travel, whose registered address is Maling Exchange, Hoults Yard, Byker, Newcastle upon Tyne, NE6 1AB.
- If you win the Prize, you agree to provide Artisan Travel with all information reasonably requested in order for Artisan Travel to substantiate your identity, age and place of residence.
- Where you have opted in to receive marketing from Artisan Travel, personal information of entrants will always be used in accordance with Artisan Travel’s Privacy Policy, currently located at: https://www.artisantravel.co.uk/privacy-policy
- The Prize is valid for travel between 5th August 2022 – 30th September 2022, subject to availability. The prize must be booked before 1st September 2022, after this, we reserve the right to cancel the prize offered.
- The Prize is awarded conditionally upon acceptance. If a winner is unable to be contacted after a reasonable period or if any Prize is unclaimed or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at Artisan Travel’s discretion.
- In the event of a dispute, Artisan Travel’s decision is final.
- Artisan Travel reserves the right to provide substitute prize(s) of similar value should the specified Prize become unavailable for reasons beyond its control. No cash alternative will be offered. The Prize is not refundable or transferable.
- Artisan Travel will not share the personal data you provide with any third parties except to the extent that you agree and in accordance with Artisan Travel’s privacy policy: https://www.artisantravel.co.uk/privacy-policy
- Employees of Artisan Travel and/or anyone professionally connected with the promotion and their immediate families are not eligible to win the prize.
- In the event that the prize draw is rendered impossible due to any reason beyond the control of Artisan Travel, they shall not be liable and shall have absolute discretion to vary or amend the competition.
- English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this competition.
The Prize
A 3-night holiday to Norway for two people, including:
- Return flights from Newcastle (NCL) to Bergen (BGO) outbound Saturday and return Tuesday
- Return airport transfers
- Three nights’ accommodation at Radisson Blu in Bergen
- All meals and non-alcoholic drinks
- The following activities: Fjord trip, Viking restaurant meal & sightseeing guided tour of Bergen
- Artisan Travel shall not be responsible for any loss or damage associated with entering into these terms and conditions, prize draw, or the provision or any aspect of the Prize or any act or omission of any other person or party, and all warranties, conditions and representations (of any kind) not expressly set out in these terms and conditions are hereby excluded (except in the case of fraud).
- There will be one overall prize for one winner, plus one guest (1 adult (aged 18+ years). The prize consists of return flights from Newcastle (NCL) to Bergen (BGO) outbound Saturday & return Tuesday, return airport transfers, three nights’ accommodation at Radisson Blu in Bergen, all meals & non-alcoholic drinks and activities: Fjord trip, Viking restaurant meal & sightseeing guided tour of Bergen
- Any alcoholic beverages or additional room charges are NOT included. A credit card will be required at check-in.
- Any additional passengers, meals, activities, extra nights or arrangements are for a fee.
- The prize does NOT include any insurance, travel to and from the UK departure airport, or any travel or other expenses during the trip. Any out of pocket expenses (such as phone, room service, drinks purchases, gifts and additional food) are not included in the prize.
- Artisan Travel make no representation as to the safety, conditions or other issues that may exist at the destination.
- Compliance with any health or other government requirements is the responsibility of the prize winner and companion.
- The winner and their chosen companions must comply with all relevant customs, security and immigration requirements, including appropriate passport and visa requirements. Artisan Travel will not be responsible for any passenger’s failure to comply with these requirements.
- The prize winner and the companions are responsible for holding a passport with at least six months’ validity and must organise relevant visas where required.
- The winner is responsible for ensuring they are able to accept the prize as set out and in accordance with these terms and conditions. In the event that they are unable to do so then Artisan Travel reserves the right to redraw the prize.
- There is no cash alternative and the prize is non-transferable.
- The prize is subject to availability. In the event the specified trip is fully booked Artisan Travel will work to the best of their ability to offer a trip of equivalent value.
- Artisan Travel shall not be responsible for any indirect, special or consequential damages or losses suffered by the entrant or a third party.
- Winners will be notified by the prize provider by email within 7 days of the competition close date.
- If the prize supplier cannot contact the winner within 7 days of the closing date, the promoter will offer the prize to a runner-up or re-offer the prize in another promotion.
- The prize is subject to https://www.artisantravel.co.uk/booking-conditions
- Artisan Travel reserves the right to cancel this competition, or to change any condition of this competition, without notice.
- The winner may be requested to take part in reasonable publicity as specified by the promoter.
- Artisan Travel reserves the right to cancel or withdraw the prize if, in their opinion, it is subject to misuse of any description.
- Artisan Travel decision is final and binding.
- Artisan Travel has the right to amend these terms and conditions.
- Artisan Travel cannot be held liable for IT system failures or delays or loss of entries.
- By entering this competition, you have the opportunity to opt in to receive future communications from Artisan Travel and are agreeing to the terms of our privacy policy, (https://www.artisantravel.co.uk/privacy-policy) in accordance with GDPR regulations your personal information will never be passed on to third parties and you may unsubscribe at any time.
- The promotion is subject to the laws of England.
Win a 3-night holiday for two people to Bergen
We've teamed up with Loganair to offer direct departures from Newcastle to Norway in a new regional airport partnership starting from June 2022.
We're delighted to have Loganair on board, as we have primarily offered holidays from London Airports, making our holidays much more accessible for our guests in the Northeast. With direct flights to Bergen taking just over an hour and 15 minutes, Norway’s gastronomic capital is now even more accessible.
To celebrate this exciting partnership, we’re hosting a competition to WIN a 3-night break departing from Newcastle to Bergen. With a fjord trip, Viking restaurant meal and sightseeing guided tour around Bergen included, as well as flights courtesy of Loganair, meals and non-alcoholic drinks and airport transfers, there’s never been a better time to venture across to Norway!
THE PRIZE:
- Return flights from Newcastle (NCL) to Bergen (BGO) outbound Saturday & return Tuesday
- Return airport transfers
- Three nights’ accommodation at Radisson Blu in Bergen
- All meals & non-alcoholic drinks
- The following activities: Fjord trip, Viking restaurant meal & sightseeing guided tour of Bergen
Simply enter your details below to enter our prize draw to WIN a holiday to Norway. Good Luck!
The closing date for the competition is 15th July 2022.
Please note that T&Cs apply.
At Artisan Travel, we love working with Travel Partners from all over the world. If you would like to apply to work with us, then please click here to answer some simple questions and one of our team will be in touch very soon.
We are also members of AITO and ABTA and adhere to their code of conduct and guidelines. Finally, we are also fully ATOL protected.
If you already work with us, then please click here to access our resource library. We have some stock images to use (please take note of any image credits), some videos and also some PDF pages for our most popular holidays. If there is anything else you think would be useful to assist in your sales, please do not hesitate to get in touch by our designated priority agent email This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on +44 (0) 1670 330 733. We highly value our travel partners and always prioritise these emails and calls.
If you would like any specialised training, then we would be happy to provide this either via video link or we can arrange a visit to your offices. We would also be thrilled to host any joint events for prospective clients, again either in person at your offices or online. Please just get in touch and we will discuss the options in more detail.
Artisan Travel is all about dream fulfilment and ticking off those must-do bucket list experiences and must-see destinations. Since we originally started operating the Artisan Travel Company in 2002, we know our clients pretty well and have a very good idea of what it is that they want from a holiday. Also since this time, we have developed an enviable network of local suppliers and tourism experts who know their own countries far, far better than we ever could. Essentially, we have taken what we know about our clients' holiday wishes and, in close consultation with our local partners, we have handcrafted itineraries that we believe illustrate the very best of any particular destination.
We also have a great section on our website about preparing for your holiday which will hold some useful information for clients and also our frequently asked questions which cover everything from how fit you need to be to do an activity through to what kind of plug adaptor you need to take with you.
Norway and the Northern Lights webinar registration
Date: September 10th, 2020 at 7:30 pm (GMT)
With the world of travel slowly becoming more accessible, Norway is preparing to welcome back keen travellers when the timing is right. To understand how Norway will be adapting to the new approaches to travel, we are hosting a live webinar with expert insights on Norway’s cultural capital, Tromsø.
Featuring our dedicated team of experts and highly knowledgeable guest speakers who will share their insights on Norway, this webinar is ideal for discovering all the information you’ll need to book your next trip with confidence. Whether you’re hoping to visit this winter, or already planning a holiday for 2021, the insights on offer will help you to book with the added assurance of the best possible experience.
We have teamed up with a panel of experts from across the travel and tourism industry within Tromsø to present everything you need to know. From what to expect upon arrival, to how Norway is putting measures in place for Covid-19 to keep tourists safe as well as a live Q&A session with our speakers; you’ll be able to plan your trip with greater peace of mind.
While the webinar will focus on the winter trips to Tromsø offered through our sister company, The Aurora Zone, there will be an opportunity during the webinar to enquire about our summer Tromsø trips with Artisan Travel. Our trips allow you to experience the fascinating natural phenomena of the Midnight Sun, go glamping surrounded by the beauty of Norway’s remote wilderness and embrace the vibrant culture of the city.
Our speakers include Ali McLean, the owner and founder of The Artisan Travel Company, as well as a hotel manager based in the heart of Tromsø and two highly experienced local activity providers. Our own Northern Lights guide and photographer, will also share his expertise on hunting the Northern Lights and capturing them on camera, as well as the science behind how they are naturally formed.
All those signing up to the webinar can also receive 10% off their booking with The Aurora Zone, using the special code provided during the event.
The itinerary
19:30 - Start
19:30 - 19:35 - Introduction to The Artisan Travel Company: Ali McLean, Director and founder of The Artisan Travel Company
19:35 - 19:45 - Highlights of Tromsø: Mats Fredriksen, Lost in Norway
19:45 - 19:50 - Guest speaker: Ida Romsøe, Hotel Manager, The Clarion Hotel The Edge
19:50 - 19:55 - Guest speaker: Øystein Prytz, Head of Digital Marketing, Tromsø Villmarkssenter
19:55 - 20:00 - Guest speaker: Alice Heijbel, Key Account Manager, Pukka Travel
20:00 - 20:15 - An introduction to the Northern Lights: Matt Robinson, The Aurora Zone and Northern Lights guide and photographer
20:15 - 20:30 - Q&A session
20:30 - Finish
The team
Alistair McLean - Director and founder of The Artisan Travel Company
As part of The Artisan Travel Company, Ali created The Aurora Zone, the original and only dedicated Northern Lights tour operator. Ali is extremely proud of the tours we offer in Tromsø and delighted that our clients have witnessed the lights during their trips there with us.
Mats Fredriksen - CEO, Lost in Norway
Your host for the evening, Mats, is our local supplier in Norway. Having worked with Mats for many years, he is well-placed to talk about the region and the experiences we offer in Norway.
Matt Robinson – The Aurora Zone and Northern Lights guide, photographer and astronomer
Currently living in Senja, Norway, Matt has travelled extensively with The Artisan Travel Company and is always happy to share his knowledge and science behind the Northern Lights with our guests. Matt is also a keen astronomer and photographer and will share some of his fantastic images with us during the webinar.
Welcoming our guest speakers
Ida Romsøe - Hotel Manager, Clarion Hotel The Edge
Situated right in the centre of Tromsø, just by the water, from where you can enjoy great views of the city's stunning architecture, the Clarion Hotel The Edge was built with an environmental classification A and aspires to be as eco-friendly as possible. A passionate hotel manager, Ida is responsible for all hotel operations, leisure FIT and groups. She has worked in Nordic Choice Hotels since she was 16 years old and been at Clarion Hotel The Edge for almost 2 years. Ida will provide an insight into the measures the hotel is taking during Covid-19 and how they are making guests feel safe and comfortable.
Øystein Prytz - Head of Digital Marketing, Tromsø Villmarkssenter
Tromsø Villmarkssenter enjoys an idyllic wilderness location around 20km from the city centre on the island of Kvaløya. Established over 30 years ago they are one of the most experienced and passionate dog sledding companies we have the pleasure of working with. Originally set up by Tove Sørensen the day to day running of the centre has now passed to her son and his wonderful team. Given the wonderful location of the Villmarkssenter, it has an awesome record of Northern Lights viewing and we have had many happy clients enjoy displays here during their holidays. Over several years Øystein has worked in almost all parts of this family-run company and there is nothing he doesn’t know about their fantastic products and strong family heritage.
Alice Heijbel - Key Account Manager, Pukka Travel
Our guest speaker from Pukka Travel, Alice, will talk us through the many activity options available to our clients on the trips we offer, from a Polar Fjord cruise or Northern Lights sailing to hunting the Northern Lights by minibus.
The time
Thursday 10th September at 7:30 pm BST
This event will take place on Zoom and is free to access, CLICK HERE TO REGISTER YOUR PLACE to receive the joining link details.
UPDATED: 13 MAY 2022
FUTURE BOOKINGS AND HOLIDAYS
All our destinations are open to fully vaccinated travellers. We are constantly monitoring the advice provided by the UK Government and the Foreign and Commonwealth Office, as well as the guidance provided by the governments in the destinations we feature. We will keep our clients updated with any changes to specific entry requirements.
Finland update
We are in contact with the Communications team of Visit Finland that aligns with the Finnish Embassy and Foreign ministry and they have provided the following, 'Travelling to and in Finland is safe - everyday life runs normally and we warmly welcome travellers to Finland'.
Frequently asked questions
- WHAT HAPPENS IF THE COUNTRY I AM TRAVELLING TO REQUIRES VISITORS TO QUARANTINE UPON ARRIVAL
If a country requires testing at the border which takes up to a few hours to return results, then we would not cancel your holiday in this instance. Instead, we would work with the local partners to ensure you had everything you need to be comfortable including snacks and meals etc. If you were required to quarantine for any longer than a few hours, we would cancel your holiday and offer either re-booking or a refund.
- WHAT HAPPENS IF THE FCDO ADVICE CHANGES FOR MY DESTINATION AFTER I HAVE BOOKED?
If the FCDO advice changes to advising against all but essential travel then we will cancel your holiday and assist you with rebooking to an alternative date, a different destination or issue you with a full refund.
- WHAT HAPPENS IF MY TRIP IS CANCELLED?
If you are booked onto a trip that we must cancel, then we will get in touch with you immediately. If we are forced to cancel your holiday, then there will be several options available to you:
1 – Consider an alternative destination
As we have such a fantastic network of partners across Scandinavia, we will do everything we can to propose alternative holiday options for you to consider. If you do decide to go for one of these options, we will transfer the money you have already paid us to your new booking and, if it is cheaper, refund you the difference. If it is more expensive you will need to top this amount up to match the new price.
2 – Postpone your holiday
We think it is more important than ever to have something special to look forward to as the world hopefully gets back to “normal”. If we are forced to cancel your holiday, then we will work with our local partners on your behalf to minimise any increase in costs to your holiday price and if they do increase or we are forced to make any changes to the holiday package which you don’t like – you can cancel and receive a full refund.
3 – A full refund
Depending on the circumstances surrounding your cancellation we may request that you contact your Travel Insurance company in the first instance. Should that claim be unsuccessful then we will refund you in full. We will advise you of the relevant processing times at that stage.
- I MADE A BOOKING WITH YOU, BUT I NO LONGER WISH TO TRAVEL, WHAT ARE MY OPTIONS?
This will depend on when your booking was made and the specific terms relating to your holiday and flight booking if applicable. The Artisan Travel Company are happy to postpone all transferable and flexible elements of your trip to either an alternative holiday or departure date. For any non-transferable elements, we will do our best to minimise these costs but unfortunately, these decisions are normally out of our hands. Naturally, we promise to do our best to negotiate on your behalf.
Another option would be to transfer your booking to another passenger (subject to terms and conditions and introduced by yourselves) and we can normally facilitate this until 10 days prior to departure.
Finally, depending on the reason you no longer wish to travel, you may be able to claim on your travel insurance.
- WHAT HAPPENS IF I TEST POSITIVE FOR COVID AND CAN NO LONGER TRAVEL?
Your first port of call would be your travel insurance policy. Like with any other illness or accident which would prevent you from going on your holiday as planned this is the very reason for travel insurance policies. Please check your policy to ensure that you would be covered in this instance. If you do not have travel insurance (please be aware it is a prerequisite to travelling with us) or it fails to cover you, we will negotiate with our local partners to offer you re-booking for an alternative date or a refund, but it is likely that there will be some substantial unrecoverable costs, so it is much better to have comprehensive travel insurance than to rely on this option.
- I’M TRAVELLING FROM ANOTHER COUNTRY OUTSIDE OF THE UK – WHAT HAPPENS IF I’M NOT ABLE TO TRAVEL?
The Artisan Travel Company is based in the UK, and we take all our guidance from the Foreign, Commonwealth and Development Office (FCDO) and other UK government bodies. Depending on whether you have booked a flight inclusive or land-only package your contract with us either starts at your UK departure airport (if we have booked your flights) or, if you have booked a land only package, the agreed meeting point in the destination country (usually an airport).
If no national UK border restrictions are preventing us from operating the holiday (i.e., unless the FCDO advise against all but essential travel to Finland, Sweden, Iceland or Norway) OR the destination government prevent all arrivals from the UK then we will continue to run the holiday as planned. For anyone who is prevented from joining the trip as planned due to medical reasons or government advice changing from a country other than the UK or the destination of your holiday, then this cancellation by you would be dealt with as per our booking terms and conditions. As such, any loss would need to be reclaimed from your travel insurance policy so please check the wording carefully and ensure you are satisfied with the level of cover.
- WHAT TYPE OF TRAVEL INSURANCE SHOULD I LOOK FOR?
Travel insurance has always been a prerequisite for travelling with us and investing in a comprehensive travel insurance policy should be the first thing you do after booking your holiday.
If you, or any member of your party, are diagnosed with COVID whilst you are on holiday then you need to be satisfied that your insurance policy will cover any medical costs incurred including testing, self-isolation and treatment. We would also suggest choosing a policy which would allow you to claim for any elements of the holiday you were not able to take part in.
Further advice for UK travellers
Though we endeavour to inform our customers of any significant changes, this is a fast-moving situation and therefore we also ask for our travellers to keep up-to-date with the relevant travel advice.
Here are some useful links:
UK health authorities: www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
FCDO travel advice: www.gov.uk/foreign-travel-advice
The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website: https://travelhealthpro.org.uk/news/499/novel-coronavirus-covid-19-general-advice-for-travellers
The NHS website: www.nhs.uk/conditions/coronavirus-covid-19
ABTA: www.abta.com/coronavirus
Contact us
If you have any questions or concerns, then please do not hesitate to contact our customer service team on This email address is being protected from spambots. You need JavaScript enabled to view it. or, call 01670 785 085.
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The Artisan Travel Team
- When you use an offer, you accept our terms and conditions relating to that offer (in legal terms you are deemed to have accepted them and agree to be bound by them).
- Unless the offer states otherwise, the offer can only be applied once and is valid for single use only on one booking. Offers cannot be combined with any other offers, promotions or discounts.
- The offer will only be available when booking directly with The Artisan Travel Company and cannot be used by customers booking indirectly through travel agencies or by customers who reach us via a third-party referral website, such as Responsible Travel. For offers listed on third party websites, please refer to their terms and conditions.
- Bookings must be made on or before the dates specified on the applicable offer.
- All discounts are valid on selected dates, as specified on the applicable offer.
- All offers are subject to promotional availability, dates and accommodation. Depending on popularity or availability offers may be amended, extended or withdrawn.
- Offer is non-exchangeable.
- All offers are only valid on flight-inclusive holidays.
- There will be no cash alternative.
- If you decide to cancel/amend your holiday and a refund is needed, it'll be for the price you actually paid, taking into account the offer or discount.
- We can decline your booking, if we don't think the promo code or offer used is valid for the product(s) ordered, or if we reasonably suspect fraud.
- The offer must be quoted at the time of booking and cannot be applied retrospectively to existing bookings.
- Customer must be aged 18 or over to place a booking.
- We can change these terms and conditions or withdraw an offer at any time, with reasonable notice.
- Our standard booking conditions and privacy policy apply.
- These terms and conditions are governed in accordance with the laws of England and Wales.
- The promoter of these offers is Artisan Travel Company: Company registration: No. 04482022. Registered office: Maling Exchange, Hoults Yard, Walker Road, Newcastle-upon-Tyne, NE6 1AB. ABTA No. Y6261, ATOL No. 6865, AITO No. 5180.
Current offers:
Repeat Clients – Save 5%
- Save 5% on your next holiday when you book with one of our three brands; The Aurora Zone, Artisan Travel and Activities Abroad.
- Offer is valid when used within 24 months of travel.
Refer a friend (repeat clients)
- Refer a friend to travel with any one of our three brands (The Aurora Zone, Artisan Travel and Activities Abroad) and they’ll receive £50 off their booking.
- Additionally, for every booking that quotes your name and address, you'll also receive £50 towards your next holiday.
- Offer is based on a per booking basis and only valid when used within 24 months of travel.
Free Upgrade to Funken Lodge - Worth £792 Per Couple - Summer Departures Only - Ends 31st July 2023
- Offer applies to the following trip: Summer Arctic Wilderness of Spitsbergen (Trip Code: 5212)
- Valid on departures between 01st June and 31st August 2023 only
- Free upgrade to Funken Lodge (based on two sharing a double room)
- Offer applies to bookings made between 18th April 2023 and 30th June 2023
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'FUNKEN LODGE UPGRADE' at the time of booking
Save up to £100 per person - SELECT SUMMER DEPARTURES ONLY
- Offer is based on a per booking basis
- Valid on the following summer trips: Bergen - Tromsø & Sommarøy - City & Islands Under the Midnight Sun (Trip Code 5225), Tromsø - Midnight Sun City Break (Trip Code 5224)
- Valid on July departures only
- Offer valid on bookings made up to 31 July 2023
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'SUMMER2023' at the time of booking
Save up to £50 per person + 1 x Free Dinner - SELECT SUMMER DEPARTURES ONLY
- Offer is based on a per booking basis
- Valid on the following summer trips: Bergen and Flåm - City Culture and Fantastic Fjords (Trip Code 5226), Bergen - City Break and Fjord Cruise (Trip Code 5220)
- Valid on July departures only
- Offer valid on bookings made up to 31 July 2023
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'DINNER50' at the time of booking
Save up to £50 per person - Gozo Activity Short Break only
- Offer is based on a per booking basis
- Valid on the following summer trip: Activity Short Break (Trip Code 553)
- Valid on July departures only
- Offer valid on bookings made up to 31 July 2023
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'SUMMER2023' at the time of booking
WIN A CASE OF 12 BOTTLES OF RED OR WHITE WINE - BOOKINGS MADE FROM 18TH MAY 2023 - 31ST MAY 2023 - EXPIRED
- Offer applies to all bookings made from 18th May-31st May 2023
- Deposit must be paid
- No cash or non-alcoholic alternative
- Wine case is worth up to £115
- The winner will be announced and contacted in the first of June 2023
- Wine would be posted out to the winner by the 16th June 2023#This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
Free Upgrade to Deluxe Room on all bookings made in April 2023 - EXPIRED
- Offer applies to the following trip: Madeira - Landscapes Forged by Fire
- Valid on bookings made up to the 30th April 2023
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'MADEIRA UPGRADE' at the time of booking
Save £50 per person on the 11th December 2022 departure date - EXPIRED
- Offer applies to the following trip: Ranua - Tailor Made
- Valid on 11th December 2022 departure dates only
- Offer valid on bookings made after 02 November 2022
- Offer includes £50 off per person
- This offer must be claimed at the time of booking and not later
- This offer is subject to availability
- This offer cannot be used in conjunction with any other offer
- This offer applies to clients travelling from the UK only
- Please quote 'SAVE50PP' at the time of booking
Free UK Airport Lounge Access – Azores Holiday – AITO Newsbites - EXPIRED
- Offer applies to the following trips - A Volcanic Island Short Break (Brochure Code: 5552).
- Valid on all bookings made after 21st March 2022.
- Offer expires Friday 8th April 2022.
- This offer must be claimed at the time of booking and not at a later date
- Quote: 'FREE-LOUNGE-ACCESS' when booking.
- This offer is subject to availability.
- This offer cannot be used in conjunction with any other offer.
- This offer is valid for the first 10 people to claim the offer.
- This offer provides one complimentary visit to a UK airport departure lounge for each person listed on the booking.
- This offer is valid for passengers travelling from the UK only.
Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
FINANCIAL SECURITY
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.
ACCURATE BROCHURES AND WEBSITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.
SUSTAINABLE TOURISM
Members acknowledge the importance of AITOs Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
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